Job Title

Creating Peace of Mind by Pioneering Safety and Security _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ Service Dispatch Supervisor - Stanley Access Technologies, Canton, MA Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. _Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._ What You Will Do: + Direct, remotely, the activities of 10-25 service technicians andpossibly 1dispatcher, share on call duties + Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visitingnew and existing customersa must. + Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates,inventory,etc. + Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding regiontargets. + Form high performing teams and lead regional efforts to source, hire, train and develop talent. + Provideleadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base. + Analyze,develop,and implement systems and process productivity enhancements. + Direct leadership of Service Technicians, Service Dispatcher, Warehousepersonneland administrative support. + Participateactively and support all initiatives such as hiring, training and mentoring service technicianstodrive efficiency. + Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed. + Audit of all incoming work orders foraccuracy,i.e.,Part numbers, Door IDu2019s, Signatures, Customer Forms, POnumbersand NTE. + Perform half day or full day ride along, evaluate work practices and safety equipment What You Need to Succeed: + Bacheloru2019s degree preferred, High School diplomarequired + A valid state driveru2019s license, without restrictions, isrequiredfor this position. + A clean driving record + Ability to work nights and/or weekends, as necessary + Proventrack recordof success + Ability to work in a fast paced, chaotic environment + Proven team builder and player + Strong business acumen(Driveproductivity, P&L understanding, data analysis) + Demonstratedcommunication skills + Excellent team and interpersonal skills + Strong detail orientation + Strong computer skills(Microsoftapplications,Microsoft Dynamics365, Spreadsheets, word processing ) Additional Preferred Skills and Knowledge: + Prior field sales or field service experience + Prior experience with high involvement work teams Why Work for Us? Allegion is a Great Place to Grow your Career if: + You'reseeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world,thereu2019splenty of room to make an impact. As our values state, u201cthis is your business, run with itu201d. + Youu2019relooking for a company that will invest in your professional development. As we grow, we want you to grow with us. + You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work + You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement,strengths-based development, and unlocking human potential. What Youu2019ll Get from Us: + Health, dental and vision insurance coverage, helping you u201cbe safe, be healthyu201d. + A commitment to your future with a 401K plan, offering a 6% company match and no vesting period + Tuition Reimbursement + Unlimited PTO + Employee Discounts through _Perks at Work_ + Community involvement and opportunities to give back so you can u201cserve others, not yourselfu201d + Opportunities toleverageyour unique strengths throughCliftonStrengthstesting and coaching Apply Today Join our team of experts today and help us make tomorrowu2019s world a safer place _Not sure if your experience perfectly aligns with the role?_ _Studies have shown that some people are less likely to apply_ _to_ _jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _youu2019re_ _excited about this role but your_ _past experience_ _doesnu2019t_ _align_ _perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._ We Celebrate Who We Are Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because weu2019re required to, but because itu2019s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team () . u00a9 Allegion plc, 2023 Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer ( Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.