As an EUC Engineer, you’ll be responsible for the management of all desktop and laptop systems, cloud based mobile management, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing.Responsibilities:Provision and maintain end user hardware (laptops/desktops/workstation/mobile devices) using Intune MDM and local device cloning/provisioning toolsPackage, deploy and maintain third party applications on end user hardware using Intune MDMTroubleshoot/resolve issues in a timely manner on end user devices (laptops, desktops, mobile phones, etc.)Manage users, groups and devices with on-premises Active Directory and Entra ID including Group Policy ManagementParticipate in maintenance and configuration of VDI platforms such as Windows 365, Azure Virtual Desktop and Omnissa HorizonMonitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution.Uphold security standards and posture via MS Defender policies, Rapid7 Security scanning, responding to alerts and requests from Information SecurityOther IT related tasks may include installation and maintenance of routers and switches, AV equipment, printers, security systems and proximity key card systems as well as maintaining a clean and orderly local IT storage area.Administrative tasks include attending meetings both locally and via teleconference, meeting with local vendors and technicians, maintaining asset tracking software with up-to-date data.Create and collaborate on documentation pertaining to projects, tasks and other business needsAdditional Responsibilities/Details:Ability to work independently and in a team environment; perform follow-through on tasksAbility to maintain software and hardware inventoryAbility to multi-task and prioritize/re-prioritize workAbility to keep abreast of the latest developments in hardware and software technologiesStrong sense of self-motivation, analytical skills, organization and attention to detailExcellent troubleshooting, problem-solving, and customer service skillsAbility to interact with clients in a professional manner over the phone, in person, and in writing.Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-usersMicrosoft Office proficiencyCoordinating and maintaining comprehensive physical asset management of technology equipmentCollaborating with HR and Purchasing partners to streamline Desktop Management policies and procedureSupporting a remote user base in a multi-location, global environmentDriving consistent improvements to raise the quality and efficiency of desktop management service provided to all employeesEnsuring internal groups are fully coordinated through hardware and software deployment life cyclesProviding technical/personal mentorship and guidance to team members on a regular basisProven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each projectProviding call support on a rotating scheduleWork on IT projects.Minimum Education Requirements:Bachelor’s degree required or equivalent experienceMinimum Experience Requirements:3+ years of progressively responsible experience as an EUC Engineer or related roleOther Requirements:Position requires in-office 3-5 days a week; occasional travel to other Consilio locationsAdvanced knowledge of Windows Server (2016-2025), Windows 10/11 and Mac OSAdvanced knowledge of AD, DNS and Group Policy - preferred.Experience with workstation management system and desktop imagingKnowledge of Office 365 and ExchangeMCSE certification or equivalent work experience - preferredITIL V3 certification - preferredExperience with MDM solutions - preferredExperience in a VDI setting - preferredExperience in laptop/desktop imaging technologiesConsilio’s True North ValuesExcellence We strive to make every client our advocatePassion We DO because we CARECollaboration We win together through teamwork and communicationAgility We flex, adapt and embrace changePeople We value, respect and invest in our teammatesVision We create clarity of purpose and a clear path forwardConsilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Job Title
EUC Engineer