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Now Hiring! Inside Sales RepresentativeLocation: Columbus, OH 43231Industry: Legal ServicesSchedule: Full Time, ExemptReports to: Firm DirectorAbout Us https://themeadelawgroup.com/Meade Law Group is a respected law firm in Columbus, OH, providing trusted legal representation in criminal defense and family law. We are committed to delivering exceptional service to our clients and strengthening our presence in the community.We are seeking an Inside Sales Representative to serve as the first point of contact for prospective clients reaching out to the firm with legal needs. This role is responsible for answering inbound calls and inquiries, qualifying potential clients, gathering key case details, and converting qualified leads into scheduled consultations with attorneys.This is a high-impact, inbound-focused role that directly supports firm revenue by ensuring no qualified leads are missed and every prospective client receives a professional, empathetic, and efficient intake experience.Key ResponsibilitiesInbound Lead Management & IntakeAnswer inbound phone calls, web inquiries, and form submissions from individuals seeking legal representationConduct structured intake conversations to understand the client’s legal situation, urgency, and eligibilityAsk thoughtful, compliant questions to gather required case detailsAccurately document all information in the firm’s CRM or case management systemQualification & ConversionAssess whether inquiries meet firm criteria before scheduling consultationsClearly explain next steps, timelines, and expectations to prospective clientsSchedule consultations for attorneys while maintaining a high conversion rateFollow up with prospective clients to confirm appointments and prevent drop-offClient ExperienceProvide a calm, professional, and empathetic experience to individuals often calling under stressMaintain confidentiality and professionalism at all timesEnsure consistent messaging aligned with firm values and intake standardsCRM & Administrative AccuracyMaintain accurate, detailed notes and lead status updatesTrack call outcomes, appointment conversions, and follow-up activityFlag urgent or time-sensitive cases appropriatelySuccess MetricsInbound call answer rateQualified lead-to-consultation conversion rateAppointment show rateFollow-up completion and response timeAccuracy and completeness of intake documentationQualificationsPrior experience in inside sales, intake, call center sales, or customer-facing rolesExperience in legal intake, healthcare intake, insurance, or service-based sales strongly preferredStrong verbal communication and active listening skillsAbility to build trust quickly and handle sensitive conversationsOrganized, detail-oriented, and comfortable working in CRM systemsAbility to manage high call volume while maintaining qualityWhy Join Meade Law Group?Opportunity to contribute directly to the growth and success of a respected law firm.Collaborative and supportive team environment.Competitive compensation and benefits package.Ability to make a meaningful impact by connecting clients with the legal services they need.An Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.