Job Title

Location: Syracuse, NY Category: Professional Administrator Posted On: Tue Aug 19 2025 Job Description: BROAD FUNCTION The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support. MAJOR RESPONSIBILITIES + Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements. + This position provides technical support and administration to the following areas: + Standardized PCs, laptops and printers + Mobile devices/wireless network connectivity + Standardized software applications and operating systems + Standardized computing image development + Configuration management systems + Directory services + General departmental data systems + General departmental software systems + Departmental CRM systems + Effectively serves as a project lead for specific IT projects and implementation plans. + Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives. + Conducts proper and professional management practices being mindful of appropriate business principles. + Stays current with general technology trends and emerging technology as required by the college and department. Job Requirements: MINIMUM QUALIFICATIONS + Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience. PREFERRED QUALIFICATIONS + Experience with Microsoft Configuration Manager and Microsoft Intune + Proficiency in Microsoft 365 administration and support + Background in Group Policy creation and implementation + Experience supporting macOS devices and administration via JAMF + Familiarity with Advanced Threat Protection solutions + Industry certifications such as: + CompTIA A+ + Microsoft Certifications (e.g., MCSA, MCSE, or equivalent) + Help Desk Institute (HDI) certifications KNOWLEDGE, SKILLS AND ABILITIES Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems + Ability to develop new and innovative processes in support of continuous improvement + Strong oral and written communications skills + Proven ability to successfully operate within a customer service framework + Proven ability to successfully complete multiple projects within scope, budget and schedule. + Experience with operational change and problem management procedures + Knowledge and experience in project management principles and practice + Ability to work in and embrace a team-focused environment + Excellent interpersonal and customer service skills + Flexibility to adapt and thrive in a progressive and changing work environment Additional Information: + Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience. + Onondaga Community College offers a generous and competitive benefits package including: + New York State Local Retirement System (pension) or an Optional Retirement Plan (401a). + Excellent health, dental, and vision insurance plans (qualifying domestic partner included). + Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.