Job Title

Requisition: 2026-183490Customer Care Representative IJob LocationsUS-WA-VANCOUVERID2026-183490Line of BusinessPharMericaPosition TypeFull-TimePay MinUSD $20.00/Hr.Pay MaxUSD $25.00/Hr.Our CompanyPharMericaOverviewPharMerica is hiring a full-time Customer Care Specialist in Vancouver, WAJoin our closed-door pharmacy team where you'll work in a non-retail environment, dedicated to meeting the pharmaceutical needs of long-term care and senior living clients. If you're passionate about delivering exceptional service and high-quality care, we want to hear from you. Apply today and become part of a team committed to making a differenceTraining Schedule:Monday -Friday 930a-6pRegular Schedule:Wednesday- Saturday 1130a-10pMust have WA Pharmacy Assistant or Pharmacy Technician licenseBenefits and perks for youMedical, Dental, Vision insuranceHealth Savings & Flexible Spending Accounts (up to $5,000 for childcare)Tuition discounts & reimbursement401(k)Company Paid Time OffShift DifferentialDailyPayPet InsuranceEmployee wellness and discount programsBenefits may vary by employment statusResponsibilities Answer all contact center calls within 3 rings, (18 seconds) Document all call information according to standard operating procedures. Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs. Meet quality assurance requirements and other key performance metrics. Facilitate resolution on customer complaints and problem solving. Process orders, route calls to appropriate resource, and follow up on customer calls where necessary. Pays attention to detail and has great organizational skills. Customer service oriented with excellent verbal and written communication skills. Possesses great listening skills and can handle stressful environment. Flexible with the actual work and the hours of operation.Qualifications High School Diploma and 2 years of call center experience or 2 years of related experience which includes 6 months or more in a fast-paced work environment 2 year degree (or higher) and 1 year call centere experience or 2 years of exact work experience Exact experience must be having worked in a customer facing role within home care (HME, IV or HH). Knowledge of medical terminology, claims and accounts receivable is preferred Related experience includes experience in health care, financial or insurance customer service, claims, billing or a call center environmentAbout our Line of BusinessPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit Follow us on Facebook, Twitter, and Linked