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At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.As a Voice Systems Engineer with Federated Insurance, you will:Work with an experienced, highly effective team while administering our enterprise voice systemsMaximize voice systems performance by continuously improving configuration standardsMinimize downtime by quickly troubleshooting, identifying, and resolving issuesCollaborate with teammates, architects, and infrastructure experts on projects and designsGrow and develop your technical skillsResponsibilitiesConfigure and administer enterprise voice systems across multiple locationsAdminister and integrate Twilio services, including messaging/voice APIsAutomate routine MACDs (Moves, Adds, Changes, Deletes) to streamline workflows Manage and upgrade hardware and softwareMaintain and refine management, monitoring, and alerting functionsManage incidents and requests in ServiceNow and develop workflow improvementsMaintain voice systems documentationCollaborate with SIP carriers and other telecom providers on provisioning and supportParticipate in an after-hours on call rotationQualificationsFour-year degree with a preferred major in a computer or mathematics-related field, or equivalent work experience.Experience with Avaya Enterprise Voice Systems is preferredUnderstanding of, and experience with, the following concepts is preferred:VoIP networking concepts and best practicesSIP trunking configuration and troubleshootingWorking with outside vendors, SIP carriers, and telecom service providersServiceNow (incident/request management and workflow development)Twilio administration, integrations, and API-based messaging/voice servicesAnalytical, problem solving, and troubleshooting experienceStrong written and verbal communication skillsStrong customer service skillsDesire to learn and grow professionally in the voice systems engineering fieldAbility to lift a minimum of 25 pounds.Range is $79,500 - $122,200. Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information can be discussed with a member of the Recruiting team.We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: Federated Benefits You.All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.If California Resident, please review Federated's enhancedPrivacy Policy.