Job Title

Job Description:This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.Responsibilities:- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs- Responds to customer inquiries and concerns, creating customized solutions- Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans- Identifies client needs for licensed sales functions, making referrals to Line of Business partners- Quotes rates, terms, and programs for banking solutions- Manages risk in every business, product, and service transaction leveraging available toolsSkills:- Attention to Detail- Client Solutions Advisory- Customer and Client Focus- Interpret Relevant Laws, Rules, and Regulations- Adaptability- Client Experience Branding- Customer Service Management- Issue Management- Problem Solving- Active Listening- Business Development- Consulting- Referral Identification- ResearchRequired Qualifications:u2022 Displays passion, commitment and drive to deliver an experience that improves our clients' financial livesu2022 Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathyu2022 Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coachingu2022 Enjoys ongoing change and learning new technology/processesu2022 Has an intermediate level of proficiency with computersDesired Qualifications:u2022 Experience in financial servicesu2022 Experience in sales, cross-selling, upselling or referring productsu2022 Experience working in an inbound or outbound contact center (phone, chat and or video)u2022 Experience working as a Personal Banker managing high client volumeMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentTraining/Start Date: Monday April 6, 2026Training Schedule: 9:00am- 5:30pm1st and 2nd shift schedules available after trainin