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Human Resources Business Partner Rochester, NY ( Description Join our TeamMonroe Ambulance offers a family-friendly environment where you can support your local community. Here youu2019ll find all departments work together as a team to live out our core values: quality, compassion, and integrity. Position Overview: The Human Resources Business Partner (HRBP) plays a critical role in supporting operational leaders, EMTs, paramedics, dispatch staff, fleet personnel, and administrative teams in a fast-paced, 24/7 emergency response environment. Youu2019ll be in the middle of the action u2014 coaching leaders, solving real problems, elevating the employee experience, modernizing processes, using data to influence decisions, and helping shape the overall future of what HR looks like at Monroe Ambulance. Job Title: HR Business Partner (HRBP) Location: Rochester, NY 14606 Employment Type: Full-Time, Exempt Schedule: M-F 9/80 (every other Friday off), occasional flexibility to support a 24/7 operation or community events Salary Range: $70,000 - $80,000 What Youu2019ll Actually Do: Partner With the Business: u00b7 Work directly with operations leaders who manage EMTs, paramedics, and dispatch teams. u00b7 Translate business needs into smart, scalable people strategies. u00b7 Use workforce data (turnover, engagement, scheduling patterns, retention) to drive real conversations. u00b7 Be a coach, challenger, and trusted advisor to managers. Help Transform HR u00b7 Support the rollout of new HR systems, tools, and processes. u00b7 Identify whatu2019s outdated, inefficient, or reactive u2014 and help redesign it. u00b7 Assist and improve how we onboard, develop, engage, and retain employees. u00b7 Contribute to building a People function thatu2019s proactive and not functionally driven. Own Employee Relations (The Right Way) u00b7 Coach leaders through tough conversations. u00b7 Elevate manager capability instead of just solving problems for them. u00b7 Help create a culture of accountability and respect in a high-intensity environment. u00b7 Conduct investigations with fairness and confidence. u00b7 Complete stay interviews with employees to understand culture trends Bring in Great Talent u00b7 Partner with hiring managers to attract and secure top EMT, paramedic, dispatch, fleet, and corporate talent. u00b7 Assist with recruiting strategy, candidate screening, interviewing, and offer development. u00b7 Improve the hiring experience for both managers and candidates. u00b7 Support workforce planning initiatives to meet growth and operational demands Build The Talent & Leadership u00b7 Support succession planning, leadership development and performance management. u00b7 Identify skill gaps of leaders and employees, helping implement meaningful training. Keep Us Smart & Compliant u00b7 Ensure compliance with employment laws and healthcare regulations. u00b7 Partner with Safety and Compliance to protect our people and our patients. u00b7 Coordinate leaves of absence and workeru2019s compensation per applicable laws. u00b7 Stay ahead of risk instead of reacting to it. Oversee Benefits & Total Rewards Experience u00b7 Support day-to-day benefits administration including enrollments, status changes and employee education. u00b7 Help communicate benefits in a way employees actually understand and value. u00b7 Use benefits and total rewards data to improve retention and employee satisfaction. u00b7 Contribute to modernizing the total rewards strategy as part of the broader HR transformation. Other Duties As Assigned Requirements What You Bring: u00b7Bacheloru2019s Degree in Business Administration, Human Resources Management, or related field with 4+ years of progressive HR experience (HRBP or strong HR Generalist background). u00b7 Ability to build relationships with frontline and leadership teams. u00b7 Comfort supporting hourly, shift-based, or 24/7 operations. u00b7 Confidence in managing employee relations independently. u00b7 Strong knowledge of employment laws, HR best practices, and HR data analytics. u00b7 Data curiosity u2014 you like using numbers to tell a story. u00b7 High emotional intelligence and the ability to build credibility quickly. u00b7 Experience in healthcare, emergency services, logistics, or high-growth environments is a big plus. u00b7 Ability to travel occasionally to local events to help promote the Monroe brand and services to the community. HR certifications (PHR, SHRM-CP, etc.) are great u2014 but impact matters more than letters. You can earn your certifications while growing with us. Why This Role Is Different: u00b7 You wonu2019t be siloed. u00b7 Youu2019ll have visibility to, and work with, all levels of leadership, including senior leaders. u00b7 Youu2019ll help build u2014 not just maintain. u00b7 Youu2019ll work in a mission-driven organization that literally saves lives. u00b7 Youu2019ll gain experience in change management, transformation, and operational HR at scale. This is ideal for a HRBP who wants more than maintenance work u2014 someone ready to help build the future of Human Resources at Monroe Ambulance. Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.