Responsibilities & Qualifications RESPONSIBILITIES Theu200bQuality Assurance Manager is expected to be able to accomplish the following: + Manages program, project managers, and respective teams to implement organizational processes and best practices. + Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives. + Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up. + Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys. + Performs SWOTs as appropriate. + Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3). + Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts. + Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities. REQUIRED QUALIFICATIONS + Active TS/SCI +CI Polyclearance + BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years + Experience operating within ISO and/or CMMI environments (ISO 9001/CMMI Level 3 preferred) DESIRED QUALIFICATIONS + ASQ CQE/CQA: + ASQ Certified Quality Engineer (CQE) + ASQ Certified Quality Auditor (CQA) + Lean Six Sigma (Green or Black Belt) Overview We are seeking a Quality Assurance Manager to join our Task Order proposal on the Defense Intelligence Agencyu2019s Solutions for the Information Technology Enterprise III (SITE III). The Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. u201cTechnology moving at the speed of thoughtu201d embodies these principles u2013 the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond
Job Title
Quality Assurance Manager