DescriptionWe are seeking an exceptional Director to lead the end-to-end Customer Service Customer Experience Improvement (CXI) organization. This role combines strategic product leadership with technical vision, owning the worldwide defect elimination roadmap alongside the development and scaling of autonomous agentic AI solutions that fundamentally transform how we identify, prevent, and resolve customer issues. You will lead a multi-layered, global organization of product, technology, and program leaders who influence design across Amazon to eliminate defects before they reach customers. As the executive sponsor for Customer Service with Country leadership across all stores, you will possess curiosity and an
Job Title
Director Product Management - Technical, Customer Experience Improvement