Job Title

We are seeking a Patient Access Supervisor to join our team! In this role you will be responsible for completing error tracking, monitoring staff productivity, and holding staff accountable for completing registration and cashier functions with accuracy, efficiency, and following compliance guidelines. Excellent communication and collaboration skills are required as this role assists the Manager and Assistant Manager of Patient Access with coordination of the training and job performance of employees who report to this position. You'll maintain the staff schedule for assigned registration areas and ensure coverage to meet patient demand. Successful fulfillment of these responsibilities will promote a motivated staff and contribute toward a prompt and accurate attainment of department and Health System objectives.Location: Onsite - Marshalltown, IAHours: Monday-Friday, 8am-5pmAt UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program.Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.Find a fulfilling career and make a difference with UnityPoint Health.Management & Leadership:Assist managers with all human resource functions for Patient Access including screening, hiring, scheduling and evaluating staff as well as mentoring, coaching, disciplining and terminating staff using established company policyProvides departmental leadership, communication, planning and problem-solving skills for Patient Access and Revenue Cycle processesResponsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office proceduresEnsure that the daily operations are run effectively and efficiently by streamlining processes and managing workloadResponsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job dutiesContinuously identify process improvement areas, recommend changes, and implement accordinglyResponsible for schedules and staffing of team members including monitoring timecards, timecard corrections, and identifying gap staffing coverageMake recommendations for operational changes, staffing alignment changes, budgetary allowances, etc.Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel to foster an environment, of openness, trust, teamwork and staff developmentDemonstrate sound fiscal management of operation through the elimination of wasteUnder the supervision of Patient Access Manager, coordinates and plans staff meetings and huddles for assigned campus and/or registration hubsResponsible for all aspects of hiring, interviewing and selecting staff for assigned registration areasMonitors productivity and errors of staff and recommends and implements training based on these reportsMonitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goalsWorks with the leadership to develop an effective training program for new staff and ongoing training for existing staffCompletes annual performance appraisals for direct reportsProvides computer support to team membersAssist team members with daily duties as neededPerformance Management of the Patient Access Team:Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelinesDemonstrates ability to meet business needs of department with regular, reliable attendanceEmployee maintains current licenses and/or certifications required for the positionPractices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.Completes all annual education and competency requirements within the calendar yearIs knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuseBrings any questions or concerns regarding compliance to the immediate attention of hospital administrative staffTakes appropriate action on concerns reported by department staff related to complianceBachelor's DegreePrior leadership experience in Patient Access/billing requiredBilling experience and knowledge of insurance are requiredExperience working in EPIC is preferredAbility to work independently and make decisions#System123