Job Title

Job Description Job Description u2022 Respond to inbound calls, emails, live chat and voice mails. u2022 Possess knowledge of the mortgage origination process to be able to identify, understand and categorize the calleru2019s request, so that accurate and complete information is provided in response. u2022 Utilize a web-based knowledge database to answer policy questions and general questions from the lending industry on FHA mortgage programs. u2022 Utilize the FHA Connection help guide (web-based application) and the knowledge database to trouble shoot issues with the FHA Connection system. u2022 Utilize other HUD, web-based systems (i.e. SAMS and SFISnet) to assist appropriate callers. u2022 Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided. u2022 Warm transfer calls that cannot be resolved to the applicable Homeownership Center (HOC). u2022 Handle back-up calls from the general public. u2022 Perform miscellaneous job-related duties as assigned. The pay range for this position is $17 - $21/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u00b7 High School diploma or GED u00b7 At least 2 years of FHA loan origination experience (i.e. loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center experience OR at least 3 years of loan origination experience working with conventional loans and/or other government-backed loans (i.e. FHA, USDA, VA). u00b7 Knowledge of FHA home mortgage programs and mortgage finance terminology. u00b7 Strong interpersonal skills and customer service skills. u00b7 Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools. u00b7 Effective written and verbal communication skills. u00b7 Ability to analyze and solve problems. u00b7 Ability to manage time effectively.