Job Title

Syracuse Hancock International Airport is growing, and the Syracuse Regional Airport Authority (SRAA) is looking for dedicated professionals to join our team. The SRAA is currently seeking a full-time Communications and Community Relations Manager to contribute in shaping how the airport engages with its passengers, partners, and surrounding communities. Job DescriptionThis position blends strategic communications with hands-on program and event leadership to ensure the airports brand, reputation, and public presence remain strong and forward-looking. From crafting compelling social media stories to strengthening community partnerships, coordinating high-profile events, and enhancing the overall passenger experience, this role serves as a key ambassador for the airportboth inside the terminal and beyond. You will be part of a team that strives to make Syracuse Hancock International Airport a best-in-class airport. Must be able available to work evenings, weekends, and holidays as needed. The position reports to the Chief Commercial Officer. Typical Work ActivitiesCommunications & Media Relations Develop and execute comprehensive communication strategies aligned with the airports mission and organizational objectives. Serve as primary media point of contact, coordinating press releases, interview requests, media briefings, and crisis communications as needed. Maintain consistent brand messaging across all platforms and materials. Draft speaking points, internal communications, and executive communications as requested.Social Media & Digital Engagement Lead the creation, scheduling, and monitoring of social media content across all channels to drive engagement and promote airport initiatives. Collaborate with IT staff to develop, update and maintain website content. Develop digital campaigns that highlight airport services, community involvement, operational updates, and passenger enhancements. Monitor trends, community sentiment, and analytics to refine messaging and digital munity Relations & Outreach Manage and grow the airports Fly Guide and Pets Easing Travelers volunteer programs, ensuring participants receive proper training, recognition, and ongoing engagement. Build and maintain relationships with local organizations, schools, nonprofits, businesses, and civic groups to strengthen the airports community presence. Represent the airport at community events, meetings, and public forums.Event Coordination & Planning Plan, coordinate, and execute airport-sponsored events, including community programs, open houses, holiday activities, and special recognition ceremonies. Lead planning and execution of inaugural airline events, route launches, and other high-visibility celebrations in partnership with internal teams and airline partners. Oversee logistics, vendor coordination, event budgets, and post-event evaluation.Passenger Experience & Enhancement Initiatives Develop and deliver programs focused on improving the customer journey, from terminal activation initiatives to community-driven passenger support activities. Collaborate with internal departments on customer service campaigns, amenities upgrades, and engagement opportunities. Monitor passenger feedback and help translate insights into actionable improvements. Develops and tracks customer service ternal Collaboration & Leadership Work closely with airport leadership, operations, marketing, and administrative teams to ensure consistent communication across departments. Provide strategic insights regarding public perception, passenger trends, and community expectations. Support emergency communications and public information roles within the airports incident command structure. Any other duties as assigned Requirements Strong knowledge of marketing and communications media and their effective use Ex