Job Title

Additional Information Job Number 26027515 Job Category Sales & Marketing Location New York Marriott at the Brooklyn Bridge, 333 Adams St, Brooklyn, New York, United States, 11201VIEW ON MAP (York Marriott at the Brooklyn Bridge, 333 Adams St, Brooklyn, New York, United States, 11201) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $37.02-$48.08 per hour Bonus Eligible: Y JOB SUMMARY Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. Works with customers to align preferences and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Manages the transaction of group customer inquiries and lead requests and achieves revenue and booking goals for the team. CANDIDATE PROFILE Education and Experience Required: u2022 High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management. Preferred: u2022 Group sales experience CORE WORK ACTIVITIES Managing Sales Activities u2022 Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office. u2022 Refers opportunities to sales associate if business is outside these parameters. u2022 Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative. u2022 Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities. u2022 Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options). u2022 Understands the importance of the destination sell as well as the overall market - competitorsu2019 strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them. u2022 Verifies that business booked is within hotel parameters. u2022 Assists with selling, implementation, and follow-through of group sales promotions. u2022 Closes the best opportunities for hotel based on market conditions and property needs. u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams). u2022 Actively up-sells each business opportunity to maximize revenue for individual properties. u2022 Conducts site inspections, as required. u2022 Understands and actively utilizes company marketing initiative/incentives to close on business. u2022 Implements process improvements and best practices. u2022 Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals. u2022 Creates clear expectations for customers throughout the sales process. u2022 Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction. u2022 Provides accurate, complete, and effective turnover to Event Management/Local Social Management. u2022 Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. u2022 Processes business correspondence and creates contracts and other related booking documentation as required. u2022 Performs other duties, as assigned, to meet business needs. Building Successful Relationships u2022 Drives customer loyalty through excellent customer service throughout the sales process. u2022 Serves the customer by understanding their needs and recommending features and services that best meet their needs. u2022 Builds and strengthens relationships with existing and new customers to enable future bookings. u2022 Builds and maintains strong working relationships with key internal and external stakeholders. u2022 Gains understanding of the propertyu2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.