Job Title

At the Division of Athletics, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad community. That's why were always looking ahead, and not just to the next championship or what's next in sports and wellness. Were also looking at what's next for you and how we can help you build a career you're proud of.The University of Denver has a proud athletic tradition that compliments the school's academic endeavors. In its history, DU has won 35 national championships and enables student-athletes to compete on 18 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities.Position SummaryThe Director of Ticket Operations is responsible for the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, managing opening and closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training part-time employees and processing ticket requests.Essential FunctionsDirect Ritchie Center Box Office daily operationsPrepare various internal and external financial reportsManage all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etcManage ticketing for all external eventsManage all internal (campus wide) ticket needs for the Division and act as ticket liaison for campusManage any taxation considerations for employees of the Division from comp ticket requestsAssist Aspire with annual season ticket campaignOversee event ticket implementation from set-up to closing reportEstablish customer service standards for internal and external customersKnowledge, Skills, and AbilitiesExcellent organizational and interpersonal skills requiredCustomer service principlesAnalyzing and interpreting policies, practices, and proceduresAddressing difficult situations in a constructive mannerDesign creative solutions to challenges within the Division and across the UniversityHandle sensitive and confidential matters and situationsRequired QualificationsBachelor's degreeMinimum three (3) years of experience in ticket sales operationsPreferred QualificationsMaster's degreePaciolan experienceBanner experienceWorking EnvironmentStandard office environment.Unexpected interruptions occur often and stress level is moderate to high.Noise level is quiet to moderate.Physical ActivitiesAbility to work in front of a computer for extended periods of time.Occasionally required to move about the office/campus.Work ScheduleMonday - Friday, 8:00 a.m. - 4:30 p.m.Application DeadlineFor consideration, please submit your application materials by 4:00 p.m. (MST) March 23, 2026.Special InstructionsCandidates must apply online throughu00a0[jobs.du.edu](