Job Title

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Solution Architect Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH. Role Overview This role is responsible for designing, implementing, and supporting enterprise collaboration solutions with a strong focus on Microsoft Teams and Microsoft Teams Rooms. The position requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate with cross-functional teams and vendors. Key Responsibilities Solution Architecture & Design u2022 Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android). u2022 Define and enforce Teams policies, configurations, and governance frameworks. u2022 Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs). u2022 Ensure best practices for security, scalability, performance, and user experience across collaboration environments. Implementation & Support u2022 Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems. u2022 Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions. u2022 Utilize PowerShell scripting to automate administrative tasks and optimize system configurations. u2022 Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity management, device enrollment, and security controls. u2022 Monitor service health and performance using Call Quality Dashboard (CQD), analytics, and reporting tools. Operations & Incident Management u2022 Support incident and request management using ServiceNow. u2022 Resolve high-severity production incidents under strict SLA requirements. u2022 Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI. u2022 Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure. Collaboration & Leadership u2022 Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution. u2022 Provide mentorship, documentation, and knowledge transfer to technical teams. u2022 Communicate complex technical concepts clearly to both technical and non-technical audiences. Required Skills & Experience Experience u2022 Multiple years of IT experience, with a minimum of 5 years in unified communications, collaboration technologies, or solution architecture. u2022 Proven hands-on experience with Microsoft Teams, Teams Rooms (Windows & Android), and related collaboration platforms. Technical Skills u2022 Strong knowledge of Azure services, including Microsoft Entra ID, Azure Autopilot, and Intune. u2022 Experience configuring and troubleshooting Conditional Access policies and Entra IDu2013related issues. u2022 Advanced proficiency in PowerShell scripting and Microsoft Graph API. u2022 Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers. u2022 Deep understanding of Teams administration, policies, and governance models. u2022 Experience integrating or supporting Zoom, WebEx, IPTV, and digital signage platforms. u2022 Strong troubleshooting skills using CQD, Power BI, and call quality metrics. u2022 Familiarity with ITSM tools, preferably ServiceNow. Soft Skills u2022 Excellent vendor management and stakeholder communication skills. u2022 Ability to work independently and as part of a collaborative team. u2022 Strong documentation, analytical, and problem-solving capabilities. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision. + Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives. + Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies. + Communicates with clients and analyses business requirements and processes; makes recommendations, and leads in shaping future plans in solution architecture. + Oversees solution architecture project outcomes, including hardware and software design; ensures that each project phase meets overall requirements. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Competitive Advantages, Customer Solutions, Design, Digital Media, Enterprise Architecture Framework, Machine Learning (ML), Microsoft Teams, Risk Assessments, Technical Knowledge Competencies Analytical Thinking, Effective Communications, Effectiveness Measurement, Industry Knowledge, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Platform Architecture, Problem Solving, Software Product Design/Architecture, The Open Group Architecture Framework (TOGAF) Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $80,000.00 u2013 $185,150.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/17/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say