Job Title

JOB REQUIREMENTS: We are an Equal Opportunity Employer Our company islooking for a friendly and goal-driven individual with a passion to helpPEOPLE This position is expected to provide excellent service to ourcustomers, accounts, and vendors interested in our company. What is ICMCorporation (UVP is a steadily growinge-commerce/catalog-marketing, distribution, and manufacturing companywith eight different divisions. We have been in business for more thantwo decades and are working to continually grow that number ICM Corp.is based in South Milwaukee and is only a 20-minute drive fromUW-Milwaukee, or, 12 minutes from Miller Park What can we offer you?Full Benefits Package which includes, but is not limited to, Medical,Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and PaidHolidays (FT) Company-sponsored 401(k) plan (PT/FT) Flexible Work Hoursand Schedule We know your education and/or family should come firstFriendly, Helpful, and Open Company Culture Personal and ProfessionalGrowth Strongly Encouraged All managers have an Open-Door PolicyCross-Training Medium-Sized Business ran with a Small-Size MentalityGeneral Duties: Outgoing calls to potential customers Deal directly withcustomers either by telephone or electronically Respond promptly tocustomer inquiries Handle and resolve customer complaints Obtain andevaluate all relevant information to handle product and serviceinquiries Provide pricing and delivery information Perform customerverifications, building relationships with potential customers Set upnew customer accounts Process orders, forms, applications, and requestsOrganize workflow to meet customer timeframes Direct requests andunresolved issues to the designated resource Manage customers' accountsKeep records of customer interactions and transactions Record details ofinquiries, comments, and complaints Record details of actions takenPrepare and distribute customer activity reports Maintain customerdatabases Manage administration Communicate and coordinate with internaldepartments Follow up on customer interactions Provide feedback on theefficiency of the customer service process Employment policies anddecisions on employment and promotion are based on merit,qualifications, performance, and business needs. The decisions andcriteria governing the employment relationship with all employees aremade in a nondiscriminatory manner, without regard to race, religion,color, national origin, sex, age, physical or mental disability, sexualorientation, gender identity, veteran status, or any other factordetermined to be unlawful by federal, state, or local statutes. APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/A964850B7B1E400F Qualified females, minorities, and specialdisabled veterans and other veterans are encouraged to apply.