Job Title

Amex GBT is a place where colleagues find inspiration in travel as a force for good and u2013 through their work u2013 can make an impact on our industry. Weu2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, youu2019ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, weu2019re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. What Youu2019ll Do + Advise and arrange travel for corporate business customers (both individuals and groups) + Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services. + Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations. + Global Distribution Systems (GDS) Sabre + Ensure compliance with customersu2019 agreed travel policy, service provider policies, and regulatory requirements. + Use positive telephone service techniques and act on special customer requests. + Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels. u200bu200b Salary: $56000-$64000 What Weu2019re Looking For + Passion for excellence in client service, including proactive anticipation of needs. + Native GDS expertise (Sabre) + 5+ Years of experience as Travel consultant + Professional communication (written and verbal) + Attention to detail. + Act with integrity and look after personal traveler information. + Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) + Resolving customer issues quickly and independently / with supplier + Teamwork and openness to feedback We accept Military experience/certifications as a substitute for some requirements. Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records. Location United States For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (US Benefits at a Glance.pdf?version=0) This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. + Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. + Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + And much more All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (Disclosures in Accordance with the LA County Fair Chance Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (. What if I donu2019t meet every requirement? If youu2019re passionate about our mission and believe youu2019d be a phenomenal addition to our team, donu2019t worry about u201cchecking every box;