Job Title

Senior Member Engagement Associate, Human Capital Center Apply Now Back to search Location: New York, NY Department: 986 Posted: 3/24/2026 Location Name: New York, NY Wage Max: 60,000.00 Wage Min: 56,000.00 Position Type: Full Time About The Conference Board Founded in 1916 (, The Conference Board is the member-driven think tank that delivers trusted insights for whatu2019s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges. We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues. Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it. What itu2019s like to work here: While itu2019s serious work to operate a global business think tank, itu2019s also fulfilling u2014 and fun Our people enjoy what they do and know their ideas matter. We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. Itu2019s all about doing our very best - which means we succeed as our Members succeed - together we improve society. The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Sarah Baylis at or call at 212 339 0347. Please indicate your full name, contact information and the specific accommodation needed. Position Summary: The Senior Member Engagement Associate ( S MEA) position is an engagement, customer service , administrative and member support position . The primary function of the Member Engagement Associate role is to support and partner with the Senior Member Engagement Director to schedule Center Member meetings, prepare relevant documents and to track, engage and grow the Center Membersu2019 utilization of the entire portfolio of products within the Human Capital (HC) Center. The S MEA also assists in efforts to achieve the Centeru2019s financial targets. This position is located in NYC at our Headquarters Office, currently operating in a flexible/ u201c Work From Homeu201d but normally, the role is an in-office position. Responsibilities: + Supports Senior Member Engagement Director ( S MED) by developing, executing, and maintaining a member engagement cadence for each HC Center Member within territory to increase awareness of the Centeru2019s resources and build a deeper relationship with Center Executives (CE). This i ncludes: outreach, follow-ups, renewals, forecasting , contract negotiations, saving at-risk members, invoicing, and accounts receivable. + Supports SMED in partnering with internal TCB departments to collaborate, develop, and optimize new and existing resources, tools, processes, and strategies related to HC Center member engagement; e.g. marketing, new product development, events, etc. + Expertise of HC Centeru2019s offerings to proactively engage Members and provide a u201c white glov e u201d service. + Assist in the creation of marketing campaigns targeted at key member stakeholders, to be use d by HC Center engagement team. + Supports planning and execution of HC Center sponsored regional convenings and events, including coordination with internal teams and external partners, attendee management, materials preparation, and on-site support as needed (light travel required ). + Assists with operational logistics tied to sponsored events and convenings, ensuring seamless delivery and alignment with member engagement goals, including follow-ups and post-event engagement tracking. + Offer direct support for Members assigned to their territory, including all necessary follow-u ps for HC Center Members in a timely and accurate fashion after external meetings and e-mail requests. + Be a proactive ambassador of the HC Center internally and externally at TCB events. + Identifies prospective executives within Member organizations to reach out to, schedule meetings and participate in conversations to share the Centeru2019s resources . + Accurately and regularly updates , maintains , and manages multiple systems tracking member activity and utilization as well as all membership engagement documents. Prepares situation-specific marketing materials, presentations, and other collateral needed for member engagement/upsell activities. + Collaborates with Member Development and Enterprise Engagement teams, as well as the Member Engagement Director, to transition new members and develop a first-year engagement strategy and with any Member