Job Title

Department/Unit: EmUrgent Care - Latham Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Join our team and be part of something BIG. Imagine how good it would feel to provide state-of-the-art care to people who need it each day. World-Class specialty care closer to home. Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Saugerties location, with some, reimbursable, travel required. Primary Job Responsibilities: u2022 Assist all patients that report to the front desk u2022 Greet patients in a prompt, courteous and professional manner u2022 Interact with a diverse patient population u2022 Utilize the electronic medical record to maintain patient records via scanning or registration u2022 Attend appointments, collect copayments, and other necessary information at time of check-in u2022 Schedule follow up appointments and referrals as needed (check out) u2022 Answer incoming phone calls and direct appropriately to team members Education u2022 High school diploma or equivalent required. Experience: u2022 No experience required. u2022 Excellent customer service skills preferred u2022 Experience using an electronic health record and Microsoft Office a plus Competitive Benefits and Perks: u2022 Paid hands-on training u2022 Opportunities for growth within the Albany Medical Center family u2022 Medical Coverage (CDPHP), Dental and Vision plans available u2022 Located on main public transportation lines u2022 Paid Time Off u2022 Tuition Reimbursement u2022 AMC Pension Plan and 403B Retirement About Albany Med Best of the Capital Region Albany Med is at its best when our community needs us most. Weu2019ve been voted Best Hospital in the Times Unionu2019s annual readersu2019 poll for two consecutive years. For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube. Essential Duties and Responsibilities + Responsible for registration and scheduling process for complex patients. + Responsible for updating the system with registration, scheduling and insurance information. + Prepares patient disability and out of work / school paperwork. + Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. + Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. + Understands the practice and hospital strategic plan. + Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. + Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. + Exemplifies Albany Med CARES guiding principles. + Is a champion to ensure an optimal patient experience. + Understands and promotes patient and employee safety as our top priority. + Promotes a safe environment and promptly reports issues. + Understands patient safety goals. Qualifications + High School Diploma/G.E.D. - required + 2-3 years office experience or one year of related experience in a medical practice - preferred + Experience using an electronic health record and Microsoft Office a plus. + Excellent customer service skills. + Ability to multi-task in a high patient volume unit. + Ability to learn and utilize resources. + Strong time management skills. + Ability to review information and draw appropriate conclusions. + Good judgement and ability to problem solve; escalate issues as needed. + Strong teamwork skills and work ethic. Physical Demands + Standing - Occasionally + Walking - Occasionally + Sitting - Constantly + Lifting - Rarely + Carrying - Rarely + Pushing - Rarely + Pulling - Rarely + Climbing - Rarely + Balancing - Rarely + Stooping - Rarely + Kneeling - Rarely + Crouching - Rarely + Crawling - Rarely + Reaching - Rarely + Handling - Occasionally + Grasping - Occasionally + Feeling - Rarely + Talking - Constantly + Hearing - Constantly + Repetitive Motions - Frequently + Eye/Hand/Foot Coordination - Frequently Working Conditions + Extreme cold - Rarely + Extreme heat - Rarely + Humidity - Rarely + Wet - Rarely + Noise - Occasionally + Hazards - Rarely + Temperature Change - Rarely + Atmospheric Conditions - Rarely + Vibration - Rarely Thank you for your interest in Albany Medical Center Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a u201cneed to knowu201d and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Med Health Systemu200b Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a u201cneed to knowu201d and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.