Job Title

A. J. Perri Plumbing, Heating, CoolingPay: $20-22 per hourSchedule: 11:30am - 8pmFull-time, year-round workJoin AJ PERRI, a member of American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide.We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations.What We OfferWeekly pay via direct depositPaid training and onboardingInsurance available after 31 daysLow-cost medical (as low as $5/week)Dental, vision, HSA/FSA401(k) with company match13 days PTO + 8 paid holidaysCompany-paid life insuranceClean office environment with strong team cultureCareer growth opportunities within a national networkAs a Customer Service Representative supporting HVAC service operations, you will:Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation schedulingMake outbound calls to confirm HVAC service appointments and installation schedulesManage scheduling for HVAC technicians and HVAC installersOperate multi-line phone systems while maintaining accuracy and professionalismProvide customers with timely updates regarding heating and air conditioning service appointmentsCoordinate with dispatchers, technicians, and internal teams to ensure efficient service schedulingDeliver excellent customer service while handling a high volume of HVAC-related service requestsThis is a team-driven, in-office customer service position supporting residential HVAC service and installation operations.What You Need:Prior experience in a customer service or call center environmentExperience scheduling service appointments (HVAC or home services preferred)Proficiency with Microsoft Office and computer-based systemsAbility to manage multi-line phone systems with accuracy and professionalismMust report daily to the office (no remote work available)Weekend and shift flexibility may be requiredMust pass background check and drug screeningNote: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.