Job Title

Job Description Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has over 38,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year. Up for the challenge to make health care better by delivering more value and a better patient and provider experience at lower cost, Mount Sinai Health System invested in Mount Sinai Health Partners, a business unit to lead the health systemu2019s transition to a value-based care business. Making a commitment to working differently and taking on more accountability and risk for patients is instrumental in our quest to deliver world-class population health management. The population health team within Mount Sinai encompasses payer contracting, population health analytics and operations, care management, wellness services, provider communications and engagement, clinical integration, and population-based quality and efficiency management and improvement. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. Delivering the most efficient and highest quality care while rewarding total health outcomes is a win for allu2014from patients to providers to health care insurers. MSHP is a fast growing business unit within Mount Sinai and is looking for team members who: u2022 Are comfortable u201cplaying upu201d and u201cplaying downu201d as needed to accomplish business objectives u2022 Work productively amidst ambiguity u2022 Thrive in fast-paced work environments u2022 Seek to improve the status quo Within MSHP, the Quality Team is an integral component of clinical operations led by the Deputy Chief Medical Officer. The team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance. MSHP seeks a Patient Engagement Coordinator. The Patient Engagement Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management through the quality and medication adherence programs. The Coordinator will be supported by the clinical team to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports to the Director of Quality and Patient Engagement. Qualifications Education and Experience ? Bachelor?s degree, preferably in a health-related profession or combination of applicable experience and education. ? 1-3 years relevant experience in health care, patient navigation or related field preferred. Additional Skills and Qualities ? Fluency in English; Fluency in Spanish, a plus ? Facility with electronic medical record and scheduling systems ? Effective communicator ? excellent written and verbal communication for use with patients, staff, and vendors. ? Organized ? detail-oriented; consistently meets and tracks timelines and objectives Computer Skills ? MS Office Suite: Intermediate General Skills and Competencies ? Level of Physical Activity Required: Light Describe Work Environment ? Hybrid-Remote Non-Bargaining Unit, E01 - Partner MSO Services - MSH, Mount Sinai Hospital Responsibilities Responsibilities u2022 Works to improve patientsu2019 experience before, during and following engagement with the health system to provide care continuity. Interacts with patients and caregivers as appropriate to ensure continuity of care, support adherence to care plans, and identify barriers that prevent adherence to care plans. u2022 Assists in closing care gaps through use of chronic disease and prevention registries by communicating with the patient and healthcare professionals. u2022 Outreaches and engages with patients to address medication adherence issues in coordination with internal care team members and the patientu2019s pharmacy. u2022 Assists in medical record chart reviews for the purpose of quality audits and assists in the collection of patient information from external providers, labs, and hospitals. u2022 Documents all patient encounters as appropriate in hospital documentation system and assists with the development of standardized reports on quality, utilization, processes and outcomes of care coordination. u2022 Educates patients regarding how to navigate throughout the health system. u2022 Follows the patientu2019s progress, identifies potential concerns, and collaborates with care team members to overcome social, financial or medical barriers. u2022 Coaches patients, families, and/or authorized care givers on how to use existing skills and develop new ones to make lifestyle behavior changes that can positively affect patientu2019s health. Engages them in the use of MyChart to facilitate electronic access of patientu2019s health care information. u2022 Where deemed needed, may spend time helping practices with clinical workflows and dissemination of best practices. u2022 Performs other duties as required. About Us Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinaiu2019s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time u2014 discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patientsu2019 medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high