Additional Information Job Number 26036988 Job Category Sales & Marketing Location JW Marriott Chicago, 151 W Adams St, Chicago, Illinois, United States, 60603VIEW ON MAP (Marriott Chicago, 151 W Adams St, Chicago, Illinois, United States, 60603) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $41.35 - $54.81 per hour Bonus Eligible: Y JOB SUMMARY Acts as the on-property sales liaison to drive business transient revenue within specific transient segments (i.e., consortia, wholesale, special corporate, AAA, travel agencies, entertainment, diplomatic, social leisure, etc.). Uncovers opportunities and drives transient production by identifying and developing strong business transient relationships. Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments. Develops, implements, and executes transient initiatives to increase productivity and engagement. Partners with above property sales leaders (i.e., area sales, account sales and GSO) to identify and pull through business from deployed customer accounts. Identifies and secures transient business, including orchestrating the transaction (i.e., work with revenue, front office, concierge teams, etc.) as appropriate. Conducts walk-through with customer to detail requirements to meet customer expectations or site inspections with agents and travel advisors. Verifies business is worked in conjunction with the operations and events teams to verify quality service delivery. Upsells each business opportunity to maximize transient revenue. Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience Required: u2022 High school diploma or GED; 4 yearsu2019 experience in the sales and marketing, guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 yearsu2019 experience in the sales and marketing or related professional area. Preferred: u2022 4-year college degree u2022 Previous experience in proactive lead generation in hospitality and sales discipline u2022 Experience selling leisure, transient or special corporate business CORE WORK ACTIVITIES Managing Sales Activities u2022 Achieves transient revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined budgeted transient mix. u2022 Understands the overall market (e.g., competitorsu2019 strengths, weaknesses, programming, economic trends, supply and demand, etc.) and knows how to sell against them. u2022 Achieves transient revenue goals by actively and proactively soliciting individuals within specific transient segments by leveraging various tools and systems such as Hoteligence, EMPOWER, GXP, property management system, MRDW etc. u2022 Secures the best opportunities for the property based on market conditions and property needs. u2022 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. u2022 Achieves transient revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. u2022 Partners with Area Sales, Account Sales, and GSO to identify transient business and achieve revenue goals. u2022 Develops transient sales revenue, operation budgets, and provides forecasting reports. u2022 Works with the management team to create and implement a transient sales/marketing plan addressing revenue, customers, and market. u2022 Assists with selling, implementation, and follow-through of transient sales promotions. u2022 Attends post check-out feedback sessions to understand transient needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction. u2022 Provides accurate, complete, and effective turnover to Event Management as applicable by segment. u2022 Executes and supports Marriottu2019s Customer Service Standards and hotelu2019s Brand Standards. u2022 Conducts walk-throughs and site inspections, as required. u2022 Monitors same day selling procedures to maximize room revenue and control hotel occupancy. u2022 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). u2022 Participates in and practices daily service basics of the brand. u2022 Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. u2022 Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. u2022 Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International. u2022 Provides strategic segment insight to Sales Executives focused on transient Hotel Sales Objectives and are soliciting new BT business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads to maximize hotel transient share. Completes other reasonable duties as requested by leadership. Building Successful Relationships u2022 Builds and strengthens relationships with existing and new customers to enable future business through sales calls, entertainment, FAM trips, trade shows, etc. u2022 Develops relationships within the community to strengthen and expand customer base transient sales opportunities. u2022 Works collaboratively with off-property sales channels (e.g., Area Sales, Global Sales Organization, Account Sales) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative. u2022 Maintains proper and timely communication with the account customer(s) to verify overall satisfaction and quick resolutions. Partners with Event Management and/or Operations in providing a customer experience that exceeds the customeru2019s expectations. u2022 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event. u2022 Implements the brandu2019s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. u2022 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. u2022 Gains understanding of the propertyu2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event. u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocate sound business decision-making; demonstrate honesty/integrity; lead by example. u2022 Collaborates effectively with peers, managers, and customers in a global and culturally diverse environment. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.
Job Title
Senior Transient Sales Executive