Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: IT Help Desk. Location: Louisville, KY. Overview:- The position is responsible for providing first level support and troubleshooting for every CLIENT manager and team member that calls or chats with the CLIENT Restaurant Service Desk.- Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that CLIENT teams face on a daily basis.Job Responsibilities:- Analyze and resolve hardware, software and operational issues within our service level agreements.- Maintain a basic understanding of CLIENT operational procedures.- Log all incidents into an Incident Management System with clear, concise language.- Work in an efficient/fast-paced environment to meet or exceed team and individual service targets.- Achieve an on target or above rating on quality, service, and productivity metrics.- Follow proper escalation path when necessary to resolve issues.- Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs.- Provide stellar customer service to our customers, treating every call with respect and positive energy.- Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues.- Participate in all individual and group training initiatives.Knowledge and Skills Required:- Some college preferred.- Good organizational, oral/written communication, and problem solving skills.- Good understanding of computer concepts (PC Fundamentals/Operating Systems).- Ability to type 40 words per minute.- Minimum of 1 of year previous help desk/call center experience is desired.- Spanish fluency is desired.- Basic understanding of restaurant operations is desired. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
Job Title
IT Help Desk