Job Title

Overview Konica Minolta currently has an exciting opportunity for a GCS Client Experience SpecialistResponsibilities Client EngagementAct as a trusted advisor to clients by guiding them through Konica Minolta's Managed Service Delivery methodologies and best practicesParticipate in client discovery sessions to capture detailed requirements for deployments, incident resolution, and solution managementCollaborate with clients & internal teams to define support roles, document expectations, and influence deliverables to meet strategic objectivesAccount & Project ManagementServe as the primary point of contact for assigned, high-profile managed accounts, ensuring clear communication and accountability throughout the engagement lifecycleDrive onboarding and deployment for enterprise, national, and global accounts by delivering documentation and conducting service team briefings for seamless implementationDevelop and execute hardware, solution, and service strategies tailored to client needs, while monitoring progress and implementing improvement plansProduce detailed monthly and quarterly service performance reports by integrating data from client systems, KM platforms, and fleet toolsFacilitate Monthly Operations Reviews with clients and internal teams to ensure alignment on performance, goals, and improvement opportunitiesDeliver timely status updates and insights to internal and external stakeholders using clear, multi-channel communication methodsDocument and Process DevelopmentCreate comprehensive implementation guides and operational documentation for technical teams, including deployment and communication templatesDesign and maintain workflows, support processes, and training materials to enhance internal team readiness and consistencyOperational SupportCommunicate client-specific technical and program requirements to installation teams for accurate deployment of hardware and solutionsValidate and reconcile client fleet assets across multiple data sources, providing accurate reporting and actionable insights, including opportunities for optimizationMonitor SLA compliance, resolve escalations promptly, and ensure contractual obligations are operationalized effectivelyComplete projects and tasks as assigned by managementQualifications Excellent verbal and written communication skills, including platform skillsKnowledge of systems and applications used to support coordination effortsGood understanding of business process workflowsGood customer service and interpersonal skillsGood time management skillsOutstanding presentation skills - verbal and writtenAbility to assess workload and prioritize tasks based on urgencyBasic networking knowledge & troubleshooting skillsAbility to problem solve and perform advanced troubleshooting with minimal assistanceProficient computer skills- Microsoft Office, Word, Excel, PowerPoint (Access/SQL preferred)Positive attitude and collaborates well with other team membersDetail oriented and excellent organizational skillsWorking in team environments and working closely with high level client stakeholdersProven track record in problem solving and business process designAbility to multi-task work in a fast-paced environmentOccasional travel possibleAbout Us Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates