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Job Title: Collections Representative Location: Charlotte, NC 28217 Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Hybrid u2013 3 days onsite per week) Pay Rate: USD 30 - 32/hr Contract: 1 Year Qualifications: u2022 5+ years of B2B collections experience u2022 At least 1 year of SAP experience within the last 3 years u2022 Bacheloru2019s degree in Accounting, Finance, or a related field preferred u2022 Strong knowledge of the order-to-cash process u2022 Proficient in Microsoft Excel, Word, and Outlook u2022 Excellent written and verbal communication skills u2022 Experience with SAP and Get Paid systems preferred u2022 Experience uploading documents through government portals such as PIEE, WAWF, and IPP.gov is a plus u2022 Strong analytical, organizational, and problem-solving skills u2022 Ability to work effectively in a hybrid environment and collaborate with internal and external stakeholders Responsibilities: u2022 Manage collections and resolve past due accounts receivable for assigned key customer accounts u2022 Develop and maintain strong relationships with customers and internal stakeholders u2022 Create and execute action plans to improve cash flow and reduce past due balances u2022 Monitor collection performance and provide recommendations for improvement u2022 Work closely with customers and the Cash Applications team to resolve open credits and refunds u2022 Ensure service level agreements are met and support continuous process improvement initiatives u2022 Participate in and lead governance calls to ensure collection goals are achieved u2022 Perform root cause analysis and identify opportunities to improve collection processes u2022 Support and oversee third-party teams handling collections activities u2022 Lead SAP improvement initiatives and manage customer disputes u2022 Assist with additional collections and reporting tasks as assigned As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find whatu2019s next with Kelly u00ae . As a worker today, itu2019s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whatu2019s next is what weu2019re all about. We know whatu2019s going on in the evolving world of worku2014just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.