Job Title

Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $115,000.00-$125,000.00. The Administration for Childrenu2019s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The Childrenu2019s Center is a 24-hour shift-based operation providing services for New York Cityu2019s highly vulnerable population of abused and/or neglected children who have been removed from their parents/caregivers. On average, the Childrenu2019s Center serves approximately 2500 unique children entering or re-entering the foster care system as they await transition to return home, stay with kin, or placement in longer-term foster care settings. To achieve positive outcomes in the health, safety and wellbeing of children, the Nicholas Scoppetta Childrenu2019s Center (Childrenu2019s Center) is seeking a Director of Quality Assurance to develop and implement performance measurement and auditing tools to proactively identify trends and gaps in the quality of care provided to children temporarily residing at the Childrenu2019s Center. Reporting to the Associate Commissioner of the Childrenu2019s Center, the Director of Quality Assurance will be responsible for the following duties: NSCCu2019s Quality Assurance unit will support the implementation of the standards and performance tools to assist the Childrenu2019s Center in achieving quality outcomes for children. A robust quality assurance program at the Childrenu2019s Center will allow for routine self-assessments of the operations at the Childrenu2019s Center to enhance best practices, support in the development of policies and procedures and contribute to a safe environment to meet the needs of children. Programs with systems in place to ensure compliance with federal, state, local regulatory agencies will reduce the risk of harm, neglect and abuse to NYCu2019s most vulnerable population and serves to mitigate legal liability to the City of New York. Key responsibilities will include but are not limited to: - Develop performance measurement tools to evaluate critical standards of care at the Childrenu2019s Center such as use of physical restraint, fights, contraband, length of stay, case planning, etc. - Develop auditing tools and key performance indicators (KPI) to conduct routine internal audits of the various units within the Childrenu2019s Center to ensure accuracy of data entry in internal databases, Connections and other relevant databases. - Oversee the implementation of the positive behavioral incentive program, working in collaboration with all units at the Children's Center. - Develop and support a mechanism for data collection and report production at weekly, monthly, quarterly, and annual intervals to internal and external stakeholders of the Childrenu2019s Centeru2019s Operations seeking to identify performance trends, gaps and create improvement strategies. - Supervise and provide guidance to the Incident Review Coordinator, Training Coordinator, Youth Outreach Coordinators, Quality Assurance Coordinator and others as needed. - Liaise effectively with Office of Child and Family Services, the Justice Center and other internal or external stakeholders on Performance Improvement Plans and Corrective Action Plans. - Liaise effectively with ACS Division of Policy and Performance Management, ACS Internal Monitors and OCFS to support the development of policies and procedures for the Childrenu2019s Center. - Create tracking mechanisms to audit internal logs, critical incidents, employee performance, etc. - Produce written findings of data reviews and system improvement recommendations to senior leadership at the Childrenu2019s Center and external to ACS. - Create, support and monitor internal improvement plans in keeping with vision and mission of the Childrenu2019s Center Cabinet. - Maintain performance logs for all program areas. - Facilitate quarterly (or as needed) performance meetings with internal and external stakeholders. - Represent the unit and Division at critical agency wide performance meetings. - Support to oversight of provider agenciesu2019 oversight quarterly site reviews. ADDITIONAL INFORMATION Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. TO APPLY Please go to and search for Job ID #772786 No phone calls, faxes or personal inquiries permitted. Note: Only candidates under consideration will be contacted. DIRECTOR OF FIELD OPERATIONS ( - 95600 Qualifications 1. A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional social services or related experience in organizations dealing directly with children and/or adolescents; such as (but not limited to) child welfare agencies, Day-Care, educational institutions, mental health groups, pediatrics, juvenile justice. At least eighteen months of the required experience must be in a supervisor, administrative, managerial or executive capacity. 2. Education and/or experience equivalent to