Job Title

Our promise to you: Joining AdventHealth is about being part of something bigger. Itu2019s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 4200 SUN N LAKE BLVD City: SEBRING State: Florida Postal Code: 33872 Job Description: + Ensures team members are oriented to the department at the time of hire. + Initiates and assumes responsibility for new tasks independently as appropriate and as delegated. + Oversees daily financial clearance operations for assigned region/division to ensure timely and accurate processing of patient accounts. + Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team. + Trains and evaluates team members, coordinating and setting up schedules for training and education sessions. + Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs. + Monitors the departmentu2019s work for accuracy and workflow. + Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion. + Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs. + Other duties as assigned. Knowledge, Skills, and Abilities: u2022 Mature judgement in dealing with patients, physicians, and insurance representatives u2022 Intermediate knowledge of Microsoft programs and familiarity with database programs u2022 Ability to operate general office machines such as computer, fax machine, printer, and scanner u2022 Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion u2022 Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques u2022 Ability to manage diverse personalities u2022 Ability to adapt in ever changing healthcare environment u2022 Ability to follow complex instructions and procedures, with a close attention to detail u2022 Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies u2022 Exceptional customer service skills u2022 Advanced understanding of insurance knowledge and benefits u2022 Advanced understanding of hospital electronic medical report (EMR) system u2022 Basic medical terminology u2022 Must be able to read, write, and speak conversational English u2022 Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties u2022 Intermediate medical terminology u2022 Bilingual u2013 English/Spanish u2022 Typing skills equal to 35 words per minute and must have excellent telephone etiquette u2022 Excellent listening skills and problem solving techniques u2022 Assertive and proven collections experience for high dollar balances and educates the team in best practices in delivering superior customer service to our patients u2022 Self-motivator, quick thinker in terms of dealing with a high volume of patient inquiries, correspondence and effectively manage verbal or written complaints u2022 Proficiency in performance of basic math functions, capability of communicating professionally with an acceptable use of English and spelling Education: u2022 Associate [Preferred] u2022 High School Grad or Equiv [Required] Field of Study: u2022 in Business, Accounting, Finance, Health Administration, Nursing, or another related field Work Experience: u2022 2+ customer service experience [Required] u2022 2+ direct patient access [Preferred] u2022 2+ revenue cycle experience [Preferred] Additional Information: u2022 N/A Licenses and Certifications: u2022 Certified Healthcare Access Associate (CHAA) [Preferred] u2022 Certified Revenue Cycle Rep (CRCR) [Preferred] Physical Requirements: _(Please click the link below to view work requirements)_ Physical Requirements - Pay Range: $39,649.36 - $73,737.04 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ Category: Patient Financial Services Organization: AdventHealth Sebring Schedule: Full time Shift: Day Req ID: 151684779