Job Title

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticutu2019s most comprehensive healthcare network. St. Vincentu2019s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincentu2019s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the systemu2019s second-largest hospital. Job Summary: Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. Responsibilities: u00b7 Delivers exceptional customer service with HHC brand experience. u00b7 Welcomes patients in person or on the telephone and take detailed messages as needed. u00b7 Registers arriving patients, including insurance verifications, patient demographic updates, and video visits. u00b7 Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patientsu2019 records. u00b7 Manages high call volumes. Follows Standard Work to ensure efficient patient experience. u00b7 Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations. u00b7 Schedules patient appointments and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). u00b7 Schedules follow-up appointments and associated testing, documents these appointments and ensure the necessary referral authorization is obtained. u00b7 Monitors and maintains front desk related work lists and work queues, including authorization work queues. u00b7 Coordinates medical record requests. u00b7 Responsible for scanning of non-clinical forms. u00b7 Collects co-payments and office charges as needed and explains office payment billing policies to patients. u00b7 Reconciles cash drawers at the end of each session and refers payment and insurance problems to Billing Department. u00b7 Creates, validates and sends out self-pay estimates. u00b7 Protects patientsu2019 rights by maintaining confidentiality of medical, personal, and financial information. u00b7 Monitors inventory/ordering of office supplies. u00b7 Maintains a clean waiting room and follows infection prevention protocol. u00b7 Continuously improves oneu2019s own performance through training & coaching, accesses and responds to feedback provided through the quality monitoring tool and productivity reporting. u00b7 Teaches, coaches and mentors new team members in similar role. u00b7 Provides back-up support to other front desk staff and performs other related duties in support of efficient operations. u00b7 Performs other related duties as required. Education u00b7 High school diploma/GED equivalent, OR a minimum of 2 years customer service experience Experience u00b7 1 Year customer service experience in a fast-paced medical office. u00b7 Epic working experience. u00b7 Medical Terminology Training. Knowledge, Skills and Ability Requirements: u00b7 Consistent commitment to patient centered environment which is rooted in culture and values and reflect this commitment through the demonstration of its expected behaviors. u00b7 Have passion in serving patients and thrive in a fast-paced ever-changing environment. u00b7 Excellent written and verbal communication skills - ability to communicate in other languages is highly desirable. u00b7 Proficiency in using computer systems and basic software applications. u00b7 Attention to detail and accuracy in patient data entry and scheduling. u00b7 Ability to always adhere to HIPAA and other privacy and compliance policies. u00b7 Strong problem-solving skills and the ability to make decisions independently. u00b7 Excellent organizational skills, flexibility and ability to switch tasks frequently. u00b7 Self-motivation, high energy, tenacityand the ability to work effectively in a team environment. u00b7 Ability to travel independently to satellite offices with or without advanced notice. u00b7 Multilingual preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge u2013 helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Other Organization: St. Vincent's Medical Center Title: Patient Service Coordinator / Wound Care Trumbull (Per Diem) Location: Connecticut-Trumbull-115 Technology Dr Trumbull (10432) Requisition ID: 26151669