Job Title

Employment Type: Full time Shift: Description: Position Summary: The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to: Promote a healthy work environment Work collaboratively with CNY Family Group Review CCDs for CNY Family Group and route to appropriate team members Collaborate and communicate regularly with management regarding goals, needs/concerns Phone support u2013 Incoming and outgoing phone calls Scanning and faxing documentation General Performance Criteria: u00b7 Performs critical job functions that lead to a stream-lined and efficient patient experience u00b7 Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards u00b7 Meets performance measures in place for each job function and complete job functions by established review date u00b7 Works collaboratively with staff and management Communication: u00b7 Maintains confidentiality related to patients, family and employees and information specific to service area. u00b7 Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages. u00b7 Uses appropriate diction and grammar in conversations. Customer Service: u00b7 Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness. u00b7 Customer service orientated. u00b7 Adheres to hospital confidentiality statement. Service Specific Skills: u00b7 Receives and distributes messages, packages and supplies to the appropriate person or place. u00b7 Implements the day-to-day operations of specific service or environment. u00b7 Maintains a safe and secure environment. Equipment: u00b7 Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine Education, Training, Experience, Certification and Licensure: High school graduate or equivalent, business school or formal secretarial training a plus. One to two yearsu2019 experience preferred. Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise. Special Equipment, Skills, or Other Requirements: Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated. Work Environment and Hazards: Office setting u2013 exposure Class I or II; service specific. Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity Physical Demands: Light work u2013 standing, walking, sitting, and lifting. Work Contact Group: All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff. Supervised By: Manager or Coordinator Pay Range: $19.00-$23.15 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran