Description: Where First Impressions Become Lasting Elegance u2014 _Join Us as a Front Office Host at Park Hyatt Chicago_ ABOUT US Perched in Chicagou2019s iconic Gold Coast, Park Hyatt Chicago is a Forbes Four-Star sanctuary where design, art, and world-class service converge. With sweeping views of Lake Michigan, our hotel redefines understated luxuryu2014offering bespoke experiences rooted in discretion, personalization, and grace. At Park Hyatt , we believe in the power of presence. In every moment of arrival, every act of care, and every fond farewell, our colleagues shape unforgettable guest journeys. The Front Office is the heartbeat of that promiseu2014serving as the first impression and lasting memory for every guest. THE ROLE As a Front Office Hos t, you serve as both a refined ambassador and a trusted guide throughout the guest journey. From the moment of arrival, your presence sets the tone for a seamless and sophisticated experience. With polished professionalism, natural warmth, and deep attention to detail, you will welcome each guest with a sense of calm and confidence, managing arrivals and departures with grace, and providing personalized support at every turn. In this highly visible, guest-facing role, youu2019ll engage with individuals from around the world, offering thoughtful recommendations, facilitating seamless coordination between departments, and ensuring that each request is handled with care, urgency, and discretion. You will also have the opportunity to enhance the guest experience through elegant, confident upselling of room upgrades and premium offeringsu2014always aligned with the guestu2019s needs and the hotelu2019s understated luxury. As business demands evolve, so too will the scope of this role. Flexibility, adaptability, and a proactive mindset will be key to thriving in an environment where excellence is expectedu2014and elevated service is redefined every day. This is more than a front desk roleu2014itu2019s an invitation to create lasting impressions, meaningful connections, and moments of quiet luxury that stay with our guests long after they depart. _Click_ here ( _to spend a u2018day in the lifeu2019 of a hospitality professional at a full-service hotel via our virtual reality experience._ WAGE INFORMATION: The hourly rate for this position is $26.75 . This reflects the competitive compensation expected at Park Hyatt Chicago .This position is also eligible to earn overtime and premium pay under certain circumstances. WE ARE EVOLVING THE FUTURE OF THE HOSPITALITY INDUSTRY: Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests. WEu2019RE OPENING DOORS FOR ALL: No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development. u201cCARE CONNECTS USu201d IS OUR GUIDING PRINCIPLE: Itu2019s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. Itu2019s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. BENEFITS: + Health Insurance Eligibility: _Available after 30 days of employment._ + 401(k) Eligibility: _Available after 30 days of employment._ + 401(k) Matching Contribution: _Eligible after 1 year of employment (limited match)._ + Monthly Fitness Membership Reimbursement: _Available up to a specified limit._ + Qualified Parking & Transportation Tax Exemption: _Subject to eligibility._ + Paid Time Off & Holidays: _Provided according to company policy._ PERKS: + Discounted Colleague Rate Room Nights: _Available based on room availability._ + Complimentary Room Nights: _Offered based on availability._ + Complimentary Meals: _Available in the colleague dining room._ + On-Site Bike Rack: _Provided for colleague use._ Qualifications: + Luxury Experience: Minimum of 2 years in a front office, concierge, or guest relations role within a Forbes-rated luxury hotel or equivalent high-end environment + Polished Presentation: Impeccable demeanor, and presence aligned with five-star standards + Communication Mastery: Clear, articulate, and thoughtful communication with both guests and colleagues + Upselling Confidence: Comfortable and strategic in offering room upgrades and personalized enhancements + Technical Proficiency: Familiarity with property management systems (e.g., Opera, Reserve, Colleague Advantage), Microsoft Office Suite, and point-of-sale systems + Service Intuition: Innate ability to anticipate guest needs and respond with empathy and elegance + Calm Under Pressure: Graceful and composed during peak check-in times and challenging guest scenarios + Schedule Flexibility: Open availability including evenings, weekends, and holidays Join Park Hyatt Chicago and become part of a legacy where excellence isn't just a standardu2014it's a way of life. Elevate your career with us _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._ Primary Location: US-IL-Chicago Organization: Park Hyatt Chicago Pay Basis: Hourly Job Level: Full-time Job: Front Office Req ID: CHI015291Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Job Title
Front Office Host