Job Title

Do you have a valid EMT, EMD license or have a NREMT certificate? If so, join our team of Life Changers UPMC is hiring a Full-Time, Communications Specialist to support the office in Harrisburg. Schedule: Night Shift 6pm-6am 12-hour rotating schedule with a 36-hour and 48-hour week. Weekend and holiday availability is required for those that fall on your scheduled days. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today Responsibilities: + Reports injuries and completes the appropriate documentation, no matter how minor, to a supervisor promptly. + Documents unusual operational matters in the dispatch record and /or special report system as warranted. + Performs all assigned duties + Collects and promptly processes request information including demographics, medical necessity, and other necessary information. + Reflects a positive attitude to the customer in a high-stress environment at all times, with a clear understanding of who the customer is. + Utilizes appropriate safety channels to report safety concerns and uses tools available to enhance a safe work environment + Responds promptly and efficiently to requests for service (air and ground). + Demonstrate competency in resident dispatch response procedure and documentation. + Demonstrates skills, competencies, and judgment necessary to respond to requests by phone, radio, or other appropriate communication methods + Demonstrates the ability to establish a rapport with customers; including the ability to create and sustain a positive relationship; regardless of circumstances or environment. + Coordinate communications between transport teams, faculty physicians, and referring and receiving hospitals. + Document and retrieve information/data on computer/network systems including interventions, and other pertinent patient care information on time. + Ensures confidentiality of patient information at all times. + Adheres to rules for scheduling, including schedule requests, minimum time, and availability. + Seek guidance from the Communications Supervisor as needed for unusual operational circumstances or guidance regarding policy decisions. + Experience as an EMT or Paramedic with an EMS agency or 911 Communications Center Experience Required. + Positive interpersonal communication skills can work productively and effectively within a complex environment, handle multiple/changing priorities, and operate a computer. + Must be willing to work various shifts as assigned and be available for regular on-call shifts. + Emergency operations/dispatch center experience. (preferred)Licensure, Certifications, and Clearances: + A current and valid Paramedic in the Commonwealth of Pennsylvania or NREMT-P certification. (preferred) + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) within 30 days of hire + Act 34 + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Certified Emergency Medical Dispatcher (APCO) + OR Certified Emergency Medical Dispatcher (IAED) + OR Emergency Medical Technician (EMT) + OR National Registry Emergency Medical Technician (NREMT) + OR Paramedic UPMC is an Equal Opportunity Employer/Disability/Veteran