Job Title

Additional Information Bonus Eligible, Relocation Assistance Available Job Number 26038822 Job Category Housekeeping & Laundry Location Gaylord Palms Resort & Convention Center, 6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746VIEW ON MAP (Palms Resort & Convention Center, 6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $25.77-$29.33 per hour Bonus Eligible: Y JOB SUMMARY Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations and Budgets u2022 Assists in all lost and found procedures. u2022 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. u2022 Inventories stock to ensure adequate supplies. u2022 Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. u2022 Works effectively with the Engineering department on guest room maintenance needs. u2022 Understands and complies with loss prevention policies and procedures. u2022 Ensures all employees have proper supplies, equipment and uniforms. u2022 Assists in supervising an effective inspection program for all guestrooms and public space. u2022 Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary. u2022 Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. u2022 Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service u2022 Handles guest problems and complaints seeking assistance from supervisor as necessary. u2022 Assists in the review of comment cards and guest satisfaction results with employees. u2022 Sets a positive example for guest relations. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Why have less when you can have MORE u2014 all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelu2014offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.