Job Title

IT LEAD - INFRASTRUCTURE Print ( Apply ufeff IT LEAD - INFRASTRUCTURE Salary $94,458.00 - $125,352.24 Annually Location 611 Walker Street Job Type Full Time Job Number 38494 Department Houston Public Works Opening Date 04/07/2026 Closing Date 4/20/2026 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons Interested Service Line /Section: HPW- IT / Infrastructure Reporting Location: 611 Walker Workdays & Hours: M - F, 8 am - 5 pm Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The purpose of this position is to lead daily Data Center operations, managing a team to resolve server, storage, cloud operations issues via ticketing systems, phone, and chat, while setting KPIs, coaching staff, handling escalations, ensuring SLA compliance, improving processes (like root cause analysis), coordinating with other IT teams, and bridging communication between users/staff and senior management, focusing heavily on team development and high-quality service delivery. RESPONSIBILITIES: MANAGEMENT: Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, mentoring, and disciplining team members; developing, coordinating and enforcing systems, policies, procedures, and productivity standards. Maintains high performing staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and discrimination-free work environment; developing personal growth opportunities. Establishes strategic goals that support organizational objectives by gathering pertinent business, finance, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. OPERATIONS: Implements service improvements by evaluating trends; anticipating requirements and leading multidisciplinary projects or initiatives; assessing current situation; and using expert knowledge of infrastructure systems and services, best practices and technology. Keeps users informed by preparing performance reports, communicating system status. Determine inefficiencies by conducting periodic audits. Proactively identifies, defines and solves the most complex problems that impact the management and direction of the Data Center operations by using technical expertise and influence. Enhance operational results by identifying information system technologies and developing strategies in planning, tracking, cost management, and technology. Accomplishes financial objectives by forecasting requirements, preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures. CUSTOMER SERVICE: Maintains customer service standards by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Completes customer service operational requirements by scheduling and assigning team members, following up on work results. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system requirements. Assess customer satisfaction with services by designing an implementing satisfaction surveys, analyzing and interpreting results WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. This is a Houston Public Works position at the Tier III Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a bachelor's degree in computer science, Management and Information Systems (MIS) or a closely related field. Information systems-specific technical certifications may be substituted for 1 year of either the education or the experience requirement, as applicable. Related professional Information Systems experience may be substituted for the education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS At least six (6) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications will often be required. System specific technical certifications may be considered for substitution for 1 year of experience. A Masteru2019s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement. LICENSE REQUIREMENTS None PREFERENCES Cloud-First Preferred Skills & Practices Experience designing hybrid landing zones and executing phased migrations to Azure/AWS/GCP Familiarity with well-architected frameworks, resilience patterns, and DR across cloud/on-prem Data protection & DR Backup strategies (e.g., Veeam, native cloud backups), cross-region replication, RPO/RTO planning, tabletop exercises, and runbook. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment test. SAFETY IMPACT POSITION: Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE 30 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6020. If you need special services or accommodations 832-393- 6020 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 13 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit 01 Please select the best scenario below that describes your level of education: + Less than a High School diploma/GED + High School Diploma/ GED + Associate degree in computer science, Management and Information Systems (MIS) or a closely related field + Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field + Master's degree in Computer science, Management and Information Systems (MIS)or a closely related field 02 How many years of technology experience supporting IT infrastructure including networks, security, and hardware. do you have? + Less than 4 years + 4 years but less than 6 + 6 years but less than 8 + 8 Years but less than 10 + 10 years or more 03 How many years of experience do you have supporting IT Infrastructure in managing enterprise level infrastructure environments? + Less than 8 years of experience + 8 years of experience + 10 years of experience + 11 years of experience + 12 years of experience + 13 years of experience + 14 years of experience + None of the above 04 How many years of supervising experience do you have? + Less than 2 years of experience + 2 years of experience + 3 years of experience + 4 years of experience + 5 or more years of experience + I have no experience 05 Do you have experience supervising technical staff responsible for enterprise infrastructure (such as servers, storage, networking, data center operations, or cloud platforms)? + Yes + No 06 If you answer yes for #5, please describe the size of the team and your responsibilities. 07 Have you previously led major incident or outage response activities for critical systems or public safety related services? + Yes + No 08 If answer yes for #7, please describe your role and your responsibilities. 09 Do you have experience managing vendors, contracts, or service level agreements for IT infrastructure services? + Yes + No 10 If you answer yes for #9, please describe the types of vendors and contracts you managed. 11 Do you have experience developing or managing budgets for IT infrastructure (hardware, software, licensing, or services)? + Yes + No 12 Have you managed cloud or hybrid infrastructure environments (Azure, AWS, etc.)? + Yes + No 13 If you answer yes for #12 briefly describe your involvement. 14 Do you have experience managing infrastructure changes using an ITIL or similar framework? + Yes + No 15 If you answer yes for#15, list any related certifications (optional). 16 Are you a current COH employee? + Yes + No 17 Do you have valid Driver's License? + Yes + No 18 Please provide a list of all valid certifications you currently hold and their validity date(s) (