Job Title

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Site Reliability Engineer Principal within PNC's Technology organization, you will be based in Phoenix, AZ or Pittsburgh, PA. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Specific Skills u2022 Open Telemetry Expertise: u2022 Implementing distributed tracing, metrics, and logging using OTel APIs, SDKs, and Collectors. u2022 Configuration and deployment of the Open Telemetry Collector (processors, receivers, exporters). u2022 Experience with OTLP (Open Telemetry Protocol). u2022 Observability & Monitoring Tools: u2022 Grafana LGTM stack (Loki, Grafana, Tempo, Mimir). u2022 Prometheus, ELK stack (Elasticsearch, Logstash, Kibana), Jaeger, Splunk, Dynatrace or Datadog. u2022 Cloud-Native & Infrastructure: u2022 Kubernetes (K8s): Deep understanding of containers, deployment, and management. u2022 Cloud: AWS (EKS, CloudWatch), Azure (AKS, Azure Monitor), or GCP. u2022 Infrastructure as Code (IaC): Terraform, Ansible, or Helm. u2022 Programming & Scripting: u2022 Proficiency in languages like Go, Java, Python, or .NET (for instrumenting applications). u2022 Scripting for automation (Bash, Python). u2022 Distributed Systems Knowledge: u2022 Understanding microservices architecture and service mesh technologies (Istio, Envoy). General Skills, Responsibilities, and Education Summary: The main function is to monitor, automate, and improve the reliability, performance, and availability of software systems in an organization. Job Responsibilities: u2022 Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. u2022 Partner with development teams to improve services through rigorous testing and release procedures. u2022 Participate in system design consulting, platform management, and capacity planning. u2022 Create sustainable systems and services through automation and uplifts. u2022 Balance feature development speed and reliability with well-defined service-level objectives. Skills: Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript. u2022 Experience with distributed storage technologies. u2022 Proactive approach to identifying problems, performance bottlenecks, and areas for improvement. u2022 Previous success in technical engineering. u2022 Coding experience beyond simple scripts. Education/Experience u2022 Bacheloru2019s degree in computer science or related discipline preferred. u2022 5-7 years of experience preferred. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Leads in identifying and establishing ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through the analytics and metrics. Consults on technical issues and defines appropriate remediation to help shape the future technical direction of our stack. + Leads in the development and implementation of multiple automated monitoring and alerting sites to ensure the availability and performance of critical applications to support business strategy. + Engages with cross-functional teams to define and improve scalability and reliability metrics. + Engages in testing strategy approaches and results, and root cause analysis efforts, resolving underlying issues, driving continuous improvement in incident management process, and reducing mean time to resolution. + Evaluates and limits risk and vulnerabilities during the software engineering process by consistently employing industry best-practices. Displays an innovative approach to apply modern principles, methodologies, and tools to advance business initiatives and capabilities. + Provides technical guidance, mentoring and support to colleagues on solution development and Site Reliability Engineering. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Business Management, Computer Programming, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Scripting, Software Solutions, Telemetry, User Experience (UX) Design Competencies Analytical Thinking, Application Design, Architecture, Application Maintenance, Application Testing, Innovation, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Software Process Improvement (SPI), Software Reliability Management, System Testing, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say