Job Title

The Salvation Army EastView Residence is an Independent Senior Living facility located in the East Harlem section of Manhattan. Residents are provided with living accommodations in studio and one-bedroom units in a modern building facility completed in 2019. The Salvation Army EastView Residence is seeking a friendly, outgoing and professional individual responsible for front desk reception duties, answering and directing calls, delivering messages, greeting guests and performing the responsibilities noted.Sort and distribute mail. Process packagesSend and Receive Faxes charging the appropriate fee as applicableAnswer and transfer phone callsHandle requests for maintenance and repair work ordersPrepare and replace access room cards for residentsMaintain records lists and rosters up to dateAssist in filing and record-keepingAssist with Marketing duties as neededMake copies for staff and residents charging the appropriate fee as applicablePerform clerical and other duties as assigned by managementCommunicate with security personnel any disturbances requiring intervention, and notify management of any situations requiring their interventionCall 911 in case of any emergenciesAssist with digital and printed notices as requiredKeep track of residents’ overnight visitors including arrival and departure datesMaintain “Informed Consent and Waiver of Liability” Forms for residents participating in fitness activities and programsBe the center of information assisting residents as neededPerform other duties as assigned by managementHigh level of professionalism and personal standard of a positive attitude, behavior and appearanceMust be able to communicate effectively and provide outstanding service with the ability to speak clearly and distinctlyBe sensitive to resident needs and the ability to build positive relationshipsAble to prioritize, organize, problem solve and meet deadlines and goalsAble to deal with emergencies calmly and effectivelyHigh School diploma or equivalentOne-year experience in a receptionist/customer service-related positionMust be honest, fair, dependable, respect confidentiality and the rights and privacy of othersMust possess strong work ethics, honesty and integrityMust have effective interpersonal skills and excellent written and oral communication abilitiesMust have proficiency in Word, Excel and in designing printed and digital material