Job Title

Description We are seeking an on-site Desktop Support Technician to join our IT team and deliver exceptional end-user and desktop support across approximately 80 devices. This role will work directly in our IT quad alongside two Level 2 support technicians, helping manage early-stage PC lifecycle and providing hands-on troubleshooting for hardware and software issues. Key Responsibilities: + Provide daily desktop and end-user support for internal staff, handling tasks such as password resets, Active Directory management, software installations, wireless connectivity, and IP phone resets. + Perform PC imaging and deployment, with a preference for experience using Autopilot and USMT for data transfers. + Troubleshoot computer hardware and software problems, collaborating with Level 2 team members for escalated concerns. + Manage ticket resolution using Freshservice (or similar ticketing systems) to ensure timely and accurate responses to support requests. + Assist in early-stage PC lifecycle management, including setup, imaging, and deployment for approximately 80 devices. + Support SCCM and/or Intune environments as needed during imaging and configuration tasks. Requirements Must-Haves: + Proven hands-on desktop support experience in a professional environment. + Strong troubleshooting skills for both hardware and software issues. + Experience imaging and setting up PCs (Autopilot preferred). + End-user support experience, including password resets, Active Directory management, software installations, and resolving connectivity issues. Pluses: + Experience with Autopilot imaging and USMT data transfers. + Familiarity with Freshservice or any other ticketing system. + Exposure to SCCM and/or Intune platforms. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.