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Job Description THE TELECOMMUNICATIONS ASSOCIATE (VOICE) EXAM IN NOW OPEN FOR FILING - DEADLINE IS MARCH 24, 2026 The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The successful candidate will serve as a macOS MDM Administrator reporting to the Infrastructure Management Division. Responsibilities will include: - Administer and manage the Omnissa Workspace ONE environment, including configuration, deployment, and troubleshooting. - Implement and manage policies for device management, application management, and security, focusing on macOS. - Provide support and troubleshooting for Workspace ONE-related issues, including production support. - Monitor and ensure compliance with corporate security policies and procedures. - Manage security updates and ensure the Workspace ONE env. and macOS systems are up to date with latest security patches. - Collaborate with IT team members to integrate Workspace ONE with other systems and services. - Create and maintain documentation for system configurations, processes, and procedures. - Assist with application usage and other administrative actions within Workspace ONE. - Troubleshoot macOS-specific issues related to storage and scripting tasks. - Handle special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration. Please go to and search for Job ID # 770629 SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program. OTI participates in E-Verify TELECOMMUNICATIONS ASSOCIATE ( - 20247 Qualifications 1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or 2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and two years of experience as described in