Job Title

Description This is a day shift Monday - Friday position. It is intended as production IT support. Shift hours can be discussed and could range from 6-3, to 8-5 the key is this is a onsite role not a remote position. There are no other technical support personnel at the site, there will be enterprise teams and end user support teams that they will work with. Role Overview The Onsite IT Endpoint Specialist will provide hands-on technical support in a Windows 10/11 environment across approximately 1200 devices including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site. The role is going to act as the bridge between IT and the site teams in automation projects assigned by the IT leadership team. The role requires strong troubleshooting and technical problem-solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communication, prioritization and time-management, continuous improvement mindset, and the ability to work independently in a fast-paced 24/7 hours manufacturing setting. Need to have strong customer service and communication skills and willing to be aggressive and push forward with less direction. Network understanding is a plus. Key Responsibilities Daily activities u2022 Support laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site. u2022 Troubleshoot and resolve hardware issues on Windows 10/11 machines u2022 Perform device refreshes including imaging, deployment, and migration u2022 Use MCM for imaging and client management u2022 Maintain and support Active Directory environments u2022 Provide support for Apple iPads and Teams AV equipment (Poly Studio X30/X50, Teams phones). Use JAMF u2022 OT and IT servers and jump boxes support u2022 Order and coordinate installation of TVs and PCs for dashboards u2022 Lead IT part of badge reader, camera system, and security systems at the site u2022 Initiate CAPEX approval process and submit PO to vendors u2022 Major and severe incident management u2013 respond immediately and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution. u2022 Escalations - Respond quickly and all escalations and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution. u2022 Involvement and communication - Actively participate in site project meetings, shift handover meetings, accountability meetings u2022 Service Desk incident management u2013 on-time entry of tickets to Service Now and closure of tickets in line with targets u2022 Automation projects - Get actively involved in site data and mechanical automation projects u2022 Projects - Participate in site`s major events Proactive maintenance activities u2022 Run predictive and preventive maintenance to the laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site u2022 Regular patching and Corporate IT Maintenance activities - Plan for and coordinate in advance with the site Tulip System Support u2022 Image PCs for dashboards and install Tulip software u2022 Order and mount iPads for Tulip use u2022 Serve as main contact with Tulip support for connectivity issues u2022 Support and troubleshoot Tulip-related iPad issues u2022 Update Tulip dashboards when data changes (e.g., run rates) u2022 Write new Tulip apps using low-code/no-code tools (training required) Soft Skills u2022 Strong troubleshooting and technical problem-solving skills, u2022 Experienced in internal customer and stakeholder management, u2022 A high sense of urgency and responsiveness to respond to severe and major incidents and escalation in a timely manner u2022 Strong communication, prioritization and time-management skills u2022 A continuous improvement mindset u2022 Ability to work independently in a fast-paced 24/7 hours manufacturing setting u2022 Strong organizational skills and ability to close support tickets independently u2022 Experience in manufacturing or plant floor environments u2022 Good understanding of automation systems u2022 Ability to work with minimal supervision and proactively solve problems u2022 Excellent communication and customer service skills u2022 Internal Customer Management u2013 openness to listen, understand, troubleshoot, and resolve issues at the site u2022 Adhere to and enforce use of Corporate Standards and Policies Top Skills Preferred Windows 11, macOS, Printer Support, Active directory, SCCM Additional Skills & Qualifications Key Technical Metrics u2022 Quarterly Customer Satisfaction Survey results u2022 SLA (Service Level Agreement) breaches u2022 Number of Infosecurity breaches u2022 Number of severe and major incidents u2022 Responsiveness to escalations u2022 Number of incidents captured u2022 Mean time to close tickets on Service Now u2022 Aging of tickets u2022 Active participation in key projects u2022 Active involvement in automation projects Please apply if you're interested in hearing more abouufefft the opportunity and if you feel you're capable of completing any of these job duties We are looking to set up interviews as early as next week CompTIA Certifications are desirable for this role Medical, Dental, and Vision Benefits Offered from Day One If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ (no space in email address) Job Type & Location This is a Contract to Hire position based out of Lapeer, MI. Pay and Benefits The pay range for this position is $32.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lapeer,MI. Application Deadline This position is anticipated to close on Apr 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.