Job Title

Our promise to you: Joining AdventHealth is about being part of something bigger. Itu2019s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits Schedule: Part time Shift: Day (United States of America) Address: 6061 S WILLOW DR City: GREENWOOD VILLAGE State: Colorado Postal Code: 80111 Job Description: Resolves consumer inquiries accurately and promptly. Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts. Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement. Maintains current and thorough knowledge of all educational materials necessary to perform department services. Researches issues thoroughly and takes appropriate action to promptly resolve them. Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems. Achieves individual key department performance objectives, such as quality assurance and productivity. Other duties as assigned. Knowledge, Skills, and Abilities: u2022 Ability to articulate the mission of AH and the CxC [Required] u2022 Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required] u2022 Demonstrated personal commitment to promoting and providing excelled customer service [Required] u2022 Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required] u2022 Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required] u2022 Ability to listen and document notes simultaneously [Required] u2022 Ability to read, analyze, and interpret verbal and written instruction [Required] u2022 Maintains high energy and positive attitude [Required] u2022 Ability to remain calm under pressure [Required] u2022 Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities [Required] u2022 Ability to effectively present information and respond to questions from consumers, peers and management [Required] u2022 Ability to define problems, collect data, establish facts and draw valid conclusions [Required] u2022 Demonstrate organizational, time management and priority setting skills [Required] u2022 Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication [Required] u2022 Demonstrates regular, consistent and punctual attendance [Required] u2022 Effective communicator in English, both orally and in writing [Required] u2022 Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills [Required] u2022 Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required] u2022 Bilingual in Spanish [Preferred] u2022 Medical terminology knowledge [Preferred] Education: u2022 Associate [Preferred] u2022 High School Grad or Equiv [Required] Field of Study: u2022 N/A Work Experience: u2022 1+ year prior experience in a call center or customer service environment [Required] Additional Information: u2022 N/A Licenses and Certifications: u2022 Certified Medical Interpreter (CMI) [Preferred] Physical Requirements: _(Please click the link below to view work requirements)_ Physical Requirements - Pay Range: $19.58 - $31.32 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ Category: Patient Experience Organization: AdventHealth Porter Schedule: Part time Shift: Day Req ID: 151749855