Description Consumer Loan Servicing Specialist supports daily consumer loan operations by performing routine loan servicing tasks in accordance with established procedures, policies, and regulatory guidelines. This role provides accurate and courteous service to internal staff and external members, responds to basic loan-related inquiries, and supports the Consumer Loan Servicing team while maintaining confidentiality of member and Credit Union information. Key responsibilities include responding to internal and external phone inquiries, including branch and contact center questions, and providing clear, accurate information using established resources and guidance. The position supports a positive member experience by listening carefully and assisting with routine service needs. The role also performs routine servicing functions such as setting up or removing automatic loan transfers, completing basic payment processing and account transactions, assisting with vehicle title and registration documentation, partnering with third-party providers for timely lien filing, preparing certified and express mail, tracking title suspense items, and helping with follow-up efforts as needed. Additional duties include completing routine member requests such as skip-pay requests, payoff quote requests, and payment change forms within required timelines. The position also processes and balances assigned daily batch transactions such as loan payoffs and insurance checks, assists with receiving and filing new titles from dealerships, checks for correct VINs and lien placement, helps ensure required loan documents are received, and supports collateral tracking according to procedures. The role may also assist with vehicle loan payoff processing, including pulling titles, preparing lien releases, and organizing documents for delivery to members or lienholders. Other duties may be assigned as needed to support the team. experience in candidates should have a minimum of six months of experience in a financial institution and at least six months of customer service experience, along with a high school diploma or GED. Candidates should have a basic understanding of customer service principles and the ability to respond politely and clearly to routine member inquiries. A willingness to learn about consumer loans, loan documentation, and related financial products is important. Basic computer proficiency is required, including comfort with Microsoft Office, internet use, and learning internal systems. Successful candidates will demonstrate detail oriented interpersonal skills, a positive service-oriented attitude, and the ability to work effectively with members and team members. They should be detail-oriented, accurate, dependable, organized, and able to manage routine tasks in a structured office environment. The position is primarily performed in a standard office setting with regular use of a computer, phone, and other office equipment, and may require occasional movement throughout the office to access files, printers, or meetings. Requirements u2022 Proven experience in clerical or administrative roles. u2022 Strong attention to detail and commitment to producing error-free work. u2022 Proficiency in data entry and document scanning tools. u2022 Excellent organizational and time management skills. u2022 Ability to work independently and take ownership of assigned tasks. u2022 Effective communication skills for collaborating with team members. u2022 Familiarity with file management systems and back-office operations. u2022 High level of reliability and ability to meet deadlines. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.
Job Title
General Office Clerk