Job Title

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today u2014 ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500u00ae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. About the Role As a Senior AI Implementation Engineer at Moveworks, youu2019ll be responsible for making customers successful with the Moveworks Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform. This role will primarily support customers within the U.S. federal sector , working closely with government agencies and stakeholders to deliver solutions in highly regulated environments. As such, candidates must either hold an active security clearance or be willing and eligible to undergo the appropriate clearance and background screening process . The ability to operate effectively within federal compliance frameworks and handle sensitive information with discretion is essential for success in this position. On occasion, this role may also support commercial customers on an as-needed basis, requiring flexibility to adapt across different customer environments and priorities. Core Responsibilities & Impact + Full-stack Ownership : Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch. + Custom Solution Design : Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges. + Integration and implementation : Integrate the Moveworks Platform to Customer enterprise system in an innovative, secure and performant manner. + Product Partnership : Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps. + Strategic Autonomy : Consult customers apply creative freedom in solution design to shape the customeru2019s Agentic AI roadmap. About You You are a technical generalist & a u201cdo-eru201d with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead. + Technical Acumen & Curiosity Mindset : You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: