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Description: If you delight in creating exceptional first and last impressions, and enjoy sharing your knowledge of Seattle to enhance our guest experience, we invite you to explore our Hybrid Bell Attendant - Concierge opportunity , our Guest Services Agent position at Hyatt at Olive 8 As a Guest Services Agent (Bell Attendant - Concierge role), you will serve in a highly visible, guest-facing role that blends traditional Bell Desk responsibilities with select Concierge services. This position is primarily bell-focused , welcoming guests on the front drive, assisting with luggage, coordinating transportation, and communicating closely with Front Desk, Valet, and other hotel teams to ensure a seamless arrival and departure experience. As a representative of the Hyatt at Olive 8 Lobby, the Guest Services Agent plays an important role in fostering a comfortable, safe, and welcoming lobby experience. This position requires comfort in proactively engaging with guests and visitors, setting a professional and reassuring presence in the lobby, and addressing situations that may arise with confidence, discretion, and courtesy when Security is not immediately available. The Guest Services Agent is expected to exercise sound judgement, escalate situations as appropriate, and partner closely with the Security team to ensure a positive and secure guest and colleague experience. In addition, this role requires a comfort level with the Seattle area and the ability to provide elevated guest assistance through concierge-style support. Guest Services Agents may assist with transportation arrangements, restaurant reservations, and local recommendations , using both personal knowledge and available resources to tailor suggestions to guest preferences. This hybrid role offers frequent opportunities for meaningful guest interaction, casual conversation, and thoughtful service that goes beyond expectations. _As a_ Great Place to Work in the U.S. ( _for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence._ The hourly rate for this position is $27.50/hour to $28.05/hour. The starting rate for this position is $27.50/hour. This position also has an established rate for colleagues who have remained in the position for four years or more with Hyatt, which is currently offered at $28.05/hour. _This position can earn additional compensation through gratuities given at the guestu2019s discretion._ As a colleague, we have you covered with awesome benefits and perks Benefits u00b7 Medical insurance for you and your dependents for less than $123 per month, after 30 days of employment u00b7 Vision Insurance u00b7 Dental Insurance u00b7 401(k) & Retirement Savings Plan (RSP) u00b7 Basic Life Insurance u00b7 Short Term Disability Insurance u00b7 New Child Leave & Adoption Assistance + Full-Time Colleagues + 10 days (80 hours) vacation earned upon completing 1-4 years of service + 15 days (120 hours) vacation earned upon completing 5-9 years of service + 20 days (160 hours) vacation earned upon completing 10 years of service + (2) Floating Holidays per year + (6) Paid Holidays per year + Regular Part-Time Colleagues: + Pro-rated vacation hours earnedon 1-year anniversary based on average weekly hours worked during the previous 12 months of employment + Compassionate Leave + Seattle Paid Sick & Safe Time + Extended Illness Days u2013 unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year Perks u00b7 Employee Assistance Program u00b7 Free Uniforms and Cleaning of your Uniform u00b7 Discounted parking u00b7 Discounted Rooms at any participating Hyatt location starting on your first day of employment u00b7 Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service u00b7 Free colleague meals during shift u00b7 Hyatt Colleague discount program u00b7 Tuition Reimbursement u00b7 ORCA Pass subsidy When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide. _All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste._ View ourVirtual Reality Experience (to spend a u2018day in the lifeu2019 of a hospitality professional at a full-service hotel. Qualifications: + A true desire to satisfy the needs of others in a fast paced environment. + Refined verbal and written communication skills. + Ability to stand for long periods of time. + Must have physical stamina to lift moderate amounts of weight + Open availability u2013 must be able to work mornings, evenings, as well as weekends, and holidays. + Familiar with Seattle and surrounding area to provide recommendations to guests and assist with any questions + Comfortable engaging with guests and visitors in a professional manner + Safety and security focused Primary Location: US-WA-Seattle Organization: Hyatt at Olive 8 Pay Basis: Hourly Job Level: Full-time Job: Guest Services Req ID: SEA005522Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.