Job Title

Job Description Role Summary This role is Hybrid in Seattle, WA We are looking for a versatile, customer obsessed Program Manager to help drive the long-term strategy and operational foundation behind Nordstromu2019s Top Customer experience and Credit & Payments support model. Youu2019ll be a true utility playeru2014bringing structure to complex ideas, driving execution across teams, and helping improve the processes and experiences that matter most to customers. What Youu2019ll Do: Program Execution & Enablement Influence strategy and turn into clear plans, milestones, and deliverables; organize and track work across multiple teams. Customer Experience Advocacy Use feedback, complaints, and experience data to surface pain points and opportunities; advocate for solutions that reflect a premium service standard. Process & Operational Improvement Map and refine workflows that support escalations, handoffs, and highu2011touch service; recommend changes that increase clarity, efficiency, and outcomes. Lead Crossu2011Functional Collaboration Align partners across product, operations, stores, loyalty, and customer care; communicate progress, risks, and dependencies with clarity. Required 3-5+ years in program management and/or project management. 3-5+ years in customer experience/operations roles with crossu2011functional scope. Previous exposure to project management practices, including managing multiple workstreams, coordinating across teams, & leading change-focused initiatives. Strong communication skills u2013 able to translate operational details into clear, audienceu2011appropriate updates and narratives. Comfort with ambiguity and change; willingness to try new approaches and pivot when needed. Passion for delivering exceptional customer experiences; bias for removing friction and elevating service. Passion for customer experience, service design, and efforts that elevate high-touch customer support. Preferred Experience with service escalations, loyalty or credit products, or highu2011touch retail/hospitality environments. Background in process improvement, workflow documentation, and project management practices. What Success Looks Like Increase revenue via high ticket sales + stylist support enablement. Drive cost savings through efficiency and automation. Reduced friction in customer/seller journeys and internal workflows. Measurable improvements in service outcomes and partner alignment. Identify and mitigate high-impact risks before they materialize. Design & execute operational optimization & efficiency. Ensure clear alignment on scope, timelines, and success criteria across teams. Identify new opportunities or levers that drive meaningful business value. Weu2019ve got you coveredu2026 Our employees are our most important asset and thatu2019s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. Itu2019s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQu2019s ( for relevant information and guidelines. u00a9 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $81,500.00 - $132,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: About Us Weu2019re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation weu2019re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether youu2019re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWeu2019re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on Join us