Chicago, IL, USA Salary 90000-110000 per year 90000-110000 Full Time Yes Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. This position requires an individual with a minimum of 5 -7 years leadership experience along with a proven track record of managing multiple locations for the following service lines; mail, shipping/receiving, copy, switchboard (receptionist) and other related office services, have the ability to identify and resolve potential problems, strong leadership, customer relationship skills, project management, excellent computer skills, along with other duties as assigned. The Operations Manager provides leadership, operational support, ensures TMG Best Practices compliance and client satisfaction. They are responsible for training/educating of employees, monitoring operations budgets (salary) to ensure compliance with organizational expenditure requirements. Responsibilities: Operational Excellenceu2022 Alignment of TMG service outcomes to client strategy and initiativesu2022 Development of enforceable scope of work (SOW) documents with tangible outputs and requirementsu2022 Development of measurable, meaningful service level agreements (SLA) and key performance indicatorsu2022 Process mapping and desktop procedure development for SOW tasksu2022 Control developmentu2022 Data collection tools and reporting platform developmentu2022 Analysis of operational datau2022 Change analytics: risk, finance, and productivityu2022 Performance management of functioning processes, including corrective actionu2022 Business case for change development & initiative launch and executionTeam Leadershipu2022 Leadership and skill set development of direct reportsu2022 Cross-functional leadership of teams to deliver required Operational Excellence outputsu2022 Coaching and corrective action when warrantedCustomer Relationship Managementu2022 Quarterly Business Review (QBR) deliveryu2022 Sponsorship attainment for change initiativesu2022 Contract negotiation and execution for agreements, renewals, and incremental growthu2022 Continuous relationship visibility improvement through executive presentations and eventsu2022 Direct and indirect response to ad hoc client needs and requirement10% - 20% travel required; extensive driving is likelyMust be able to lift 35 lbsu2022 Mental qualifications include ability to negotiate, be innovative, analyze data, and develop positive clientrelationships Qualifications: + Minimum five years managerial experience. + Bachelor degree in Business Administration or 7 -10 years related industry experience. + Leadership: ability to lead people and get results. + Planning: ability to forecast necessary changes in the organization. + Ability to manage multiple priorities/projects. + Excellent interpersonal and communication skills. + Commitment to Company values. + Willingness to travel to other locations as necessary. + Bachelor's degree in business management or other closely related field and five years ofoperational experience. + Minimum three years of experience in client SOW to include print imaging mail services officeservices facilities management shipping receiving etc + Certification in facilities management and or Office Print Services related field required WATCH Where Service Matters :
Job Title
Operations Manager