Job Title

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.Beacon Hill is hiring We have partnered with a growing technology company in hiring a Client Renewal Specialist to start immediately. This is a contract role to help during the peak busy season and it's 100% remote.Responsibilities Serve as the primary point of contact for existing customers regarding contract renewals, account updates, and ongoing service needs Manage and process customer renewals accurately and on time, ensuring a seamless and positive customer experience Proactively reach out to customers ahead of renewal dates to confirm terms, address questions, and prevent lapses Update, maintain, and track customer records, renewal activities, and communications within Salesforce Respond to inbound customer inquiries via phone and email, resolving issues efficiently and professionally Collaborate with sales, account management, and billing teams to ensure accurate pricing, contracts, and documentation Identify opportunities to improve customer retention and flag upsell or cross-sell opportunities when appropriate Ensure compliance with company policies, pricing guidelines, and renewal procedures Meet or exceed individual and team performance metrics related to renewals, response times, and customer satisfactionRequirements Previous customer service, account management, or renewals experience preferred Hands-on experience using Salesforce to manage customer data, activities, and workflows Strong communication skills with the ability to explain renewal terms clearly and confidently Detail-oriented with strong organizational and follow-up skills Ability to manage multiple renewals and customer requests simultaneously in a fast-paced environment Comfortable working cross-functionally with sales, billing, and internal support teams Proficient with Microsoft Office or Google Workspace High school diploma or equivalent required; associate's or bachelor's degree a plusBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other pany Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be