Job Title

Job#: 3028700Job Description:IT Service Support TechnicianLocation: Onsite -- Columbus, OHDuration: 6+ months, no contract to hireSchedule: Full-time, onsite, 40 hrsPay: $20-24Position OverviewThe IT Service Support Technician 2 provides multi-tier, omni-channel IT support to end users across office, campus, and medical facility environments. This role serves as a frontline technical resource focused on first contact resolution, issue escalation, and hands-on support for both hardware and software needs.Key Responsibilities- Serve as an initial point of contact for IT service requests and incidents across multiple support channels- Troubleshoot and resolve hardware and software issues with an emphasis on first contact resolution- Perform installation, configuration, preventive maintenance, break/fix, and deployment activities- Support end users at base office locations, main campus facilities, regional sites, and medical facilities- Diagnose, isolate, and resolve technical issues, escalating to higher-tier or specialized teams as appropriate- Monitor and track escalated issues to ensure timely resolution and communication- Assist with outage communication, tracking, and reporting while collaborating with IT teams and leadership- Participate in project-related activities and special initiatives as needed- Serve as an informal resource to less experienced technicians when applicableTechnical Environment- Desktop and laptop hardware support- Operating systems and standard enterprise applications- Peripheral devices and basic networking connectivity- Ticketing systems and IT service management tools- Onsite field support and desk-side assistanceScope- Individual Contributor -- Technical (Proficient Level)- Performs work within established procedures and guidelines- Resolves routine technical issues independently- Receives guidance for non-routine or complex problems- Communicates clearly with users, peers, and supervisors- May coordinate or review day-to-day work of others as neededRequired Qualifications- High School Diploma or GED required- 1 year of relevant IT support experience required- 2--4 years of relevant experience preferred- Post-secondary education, certification, or vocational training is a plus- Strong customer service and communication skills- Ability to work fully onsiteApex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffingu00ae in Talent Satisfaction in the United States and Great Place to Worku00ae in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click