JOB REQUIREMENTS: Client Services Shift Lead/Client ServicesRepresentative - Milwaukee Campus Milwaukee Campus - Milwaukee, WI 53208Salary Range $14.50 - $16.00 Hourly Category Nonprofit - SocialServices Animal Welfare How you'll impact our mission: The WisconsinHumane Society (WHS) is hiring a part-time or full-time Client ServicesRepresentative/Shift Lead. This position reports to the Client Servicesand Animal Care department and works onsite at the Milwaukee Campus. Therole partners with the Client Services and Animal Care departmentmanagers to provide day-to-day support and guidance to the ClientServices team. If you're looking for a rewarding career that makes ameaningful difference in the lives of animals and people while workingalongside a supportive team, apply today at /employment Key accountabilities: Monitor daily workflow while balancing community,animal, and staff needs. Assist in implementing, monitoring, andmaintaining organizationally defined standards of animal care and clientservices. Monitor and adjust daily schedules as needed and communicateschedule changes to the team. Monitor staff and volunteer workflow,complete daily tasks, and provide flexible coverage as needed. Ensurethe building is accessible and secured according to posted hours ofoperation. Partner with staff, clients, and volunteers to problem solveand triage challenging or emergent situations. Provide staff, clients,and volunteers with feedback and elevate additional follow-up todepartment managers. Support onboarding, training, and skill developmentfor staff and volunteers. Assist Client Services and Animal Caremanagers with staff training and meetings. Complete all Client ServicesRepresentative job accountabilities in addition to responsibilitieslisted above. Qualifications: Demonstrated alignment with our mission,people-centered philosophy, and organizational values of compassion,respect, and kindness; innovation; professionalism; equity; and positiveapproach Ability to navigate emotional aspects of animal welfare workAvailability to work evenings, a weekend shift, and a rotating holidayAble to successfully meet the physical demands of the job, which includestooping, kneeling, crouching, crawling, standing, walking, pulling,lifting, grasping, and repetitive motions. Must be able to routinelylift and carry up to 50 pounds. Prior animal care and client serviceexperience is a plus Bilingual candidates are encouraged to apply Hiringrange: $14.50-$16.00 Benefits for our full-time staff include: Paidtime off, including vacation, wellness, and holiday time Health, dental,and vision insurance 403(b) retirement plan with company match Paidfamily leave Group term and voluntary life insurance Short-term andlong-term disability Flexible spending plans Health savings account(HSA) Supplemental benefits to cover unexpected expenses Benefits forall staff include: 403(b) retirement plan Mental health and counselingsupport: all employees and members of their household have access to ourEmployee Assistance Program (EAP) with six free counseling sessions peryear Limited low-cost wellness and veterinary care services for staffmembers' animals Discounts on adoption fees, training classes, youthprograms, retail and events Support for student loans: WHS is a PublicService Loan Forgiveness (PSLF) qualified employer. Come see why over280 staff call WHS home You'll be happy you did About us: TheWisconsin Humane Society (WHS) is the oldest and largest shelter inWisconsin. It was founded in 1879 and operates shelters in Milwaukee,Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as aSpay/Neuter Clinic in West Allis and a wildlife rehabilitation center inMilwaukee. The organization offers adoption services, youth programs,low-cost veterinary resources, retail stores, volunteer programs, dogtraining classes, and much more. WHS i an independent nonprofit andreceives no general government funding and is not part of any nationalumbrella group. The Wisconsin Humane Society is an equal opportunityemployer. Application instructions: Please submit your application /employment APPLICATION INSTRUCTIONS: ApplyOnline:
Job Title
Client Service Shift Lead/Representative