Job Title

Associate Director of Patron Research & Insights Application Deadline: 1 May 2026 Department: Strategy and Public Impact Employment Type: Full Time Location: Stephen A. Schwarzman Building Reporting To: Elizabeth Gillroy Compensation: $125,000 - $135,000 / year Description Overview The New York Public Library is seeking an Associate Director of Patron Research & Insights to lead institution-wide efforts to capture, amplify, and generate insights directly from our patrons in order to expand our impact and reach our ambitious growth goals. As a key member of the Patron Insights & Analytics team, this role contributes to a core tenet of our 5-Year Strategy (: ensuring all of our work u2013 from policies and programs to outreach and marketing u2013 is grounded in a deep understanding of community needs, desires, and behaviors. This role will design and lead an ongoing, collaborative research agenda centered on current and potential patrons, support teams across the organization in conducting their own rigorous, ethical, and actionable studies, and teach the organization how to use this research to improve decision-making. Ultimately, they will work closely with leaders across the Library to turn empathy and understanding of our diverse communities into actions in the service of better serving our patrons and meeting our strategic goals. This is a high-impact, growth area for the Library. The Associate Director role is perfect for someone energized by the opportunity to apply their mastery of user/consumer insights, strategic thinking, and u201cdata storytellingu201d in service of the Libraryu2019s mission. We are looking for someone we can count on to: Own : + Institution-wide patron research efforts, including surveys, observations, focus groups, interviews, and mixed-method studies from design through synthesis + Standards and governance for patron research methodology, data quality, and ethical practices across the Library + A centralized, institution-wide patron research repository to ensure accessibility and usability of insights Teach : + Teams how to conduct patron research through tools, frameworks, and guidance + How to interpret patron research and translate findings into meaningful action Learn: + The diverse needs of NYPLu2019s patron base, from power users to the underserved and potential audiences + The complexity of the Library as an organization and the breadth of our work + The nuances of our multi-year strategic goals Improve : + The Libraryu2019s