Job Title

Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager. Key Job Responsibilities Operations Management u2022 Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. u2022 Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce. u2022 Ensures flowsheets are updated and properly completed. u2022 Works with team to establish coordinated communications for the management of events. u2022 Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences). Customer Service u2022 Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encoreu2019s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures. u2022 Maintains a positive relationship with all clients through effective communication. u2022 Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. u2022 Monitors events and checks in on customers throughout the day. Training/Staff Development u2022 Assists in training technicians on all floor activities. u2022 Assists in training technicians on the venueu2019s operational standards and Encoreu2019s service and operational standards. u2022 Serves as a mentor for new hires by providing guidance and understanding of the technician career journey. u2022 Models and reinforces a positive working environment centered around company values. Event Technology u2022 Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. u2022 Troubleshoot technical issues and resolve problems quickly as they arise. u2022 Complies with all Company security and safety measures. u2022 Ensures equipment is secure from theft and/or damage when in use. u2022 Performs preventative maintenance on equipment to keep it presentable and in good working condition. u2022 Leads the team in proper security, storage, transportation, and maintenance of equipment. u2022 Participates in physical inventory count processes as requested. Job Qualifications u2022 Bacheloru2019s degree is preferred. u2022 3-5 years of customer service or hospitality experience is preferred. u2022 3-5 year of audio-visual experience is required. u2022 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at and